Telesitter - Nights

Wellstar Health System•Marietta, GA

10d

About The Position

The Telesitter functions primarily as a remote, constant monitor for patients who require continuous observation. The role involves observing and reporting behaviors that may interrupt medically necessary therapies, affect patient safety, or indicate a change in condition to appropriate healthcare team members. The Telesitter documents observed behaviors and redirection needs on paper or in the electronic medical record, as required by policy, and works under the direction of the telesitter supervisor or manager. The position promotes a positive patient experience through compassionate, respectful communication and collaboration with patients, families, and care providers. Telesitters must be able to follow direction and work under stressful conditions. Core expectations are to continuously observe patients, consistently document observations, and provide excellent customer service through communication and collaboration.

Requirements

High school diploma or GED.
Current BLS certification, or an accepted equivalent: ARC-BLS (American Red Cross Basic Life Support) or BLS-I (Basic Life Support Instructor).
Ability to read, write, speak English, and use basic computer skills.
Ability to hear and see alarms and digital readouts.
Strong customer service and interpersonal skills.
Ability to collaborate with other healthcare providers in providing patient care.
Ability to function in stressful and emergency situations.
Must attend and successfully complete Wellstar training and the Initial Competency Assessment within the first 30 days of employment.

Nice To Haves

Previous healthcare experience is preferred.

Responsibilities

Promptly recognize changes in patient behavior, risk factors, or mental status.
Constantly observe the care environment and ensure safe-room guidelines are met.
Notify facility care partners and/or the supervisor about patient status.
Monitor the EPIC dashboard for new assignments.
Maintain direct visibility and observation of the patient.
Document behavior every 15 minutes for behavioral health patients and every two hours for medical patients.
Document how often a patient requires redirection or when behavior is escalated to a facility care partner.
Verbally redirect patients as needed based on observed behavior.
Notify the nurse when physicians or interdisciplinary care team members arrive in the observed patient room.
Use effective written and oral communication with patients, staff, physicians, families, and visitors.
Escalate the need for in-person redirection to facility care partners.
Use safety communication techniques and communicate completion of assignments or duties to the appropriate person.
Communicate patient-care concerns, problems, or emergencies to the RN.
Partner with the healthcare team, patient, and family to provide excellent customer service and support patient safety.
Protect patients’ rights and dignity and maintain confidentiality.
Coordinate with facility care partners to address patient requests or needs.
Present oneself in a positive, professional manner and show sensitivity to others’ concerns and needs.
Perform other duties as assigned.
Comply with WellStar Health System policies, standards of work, and code of conduct.