Patient Telesitter (CNA)

PeaceHealth • Bellingham, WA

10d

About The Position

PeaceHealth is seeking a Patient Telesitter for a full-time, 0.90 FTE night position. Under the direction of a Registered Nurse, the Patient Telesitter provides continuous remote monitoring, surveillance, and observation of assigned patients. The role is responsible for verbally redirecting patients from at-risk behaviors and summoning nursing staff when assistance is needed. The position is represented by a collective bargaining agreement. The salary range is $23.00–$34.50; the hiring rate depends on factors including education, training, work experience, applicable collective bargaining agreement terms, and seniority.

Requirements

• High school diploma or equivalent.
• Complete a monitoring equipment class within one month of hire.
• Certified Nurse Assistant credential in Washington.
• Basic Life Support certification upon hire.
• Ability to continuously monitor multiple patients on one screen and remain alert while on duty.
• Ability to communicate clearly and effectively with patients using a microphone and headset.
• Ability to communicate with hospital staff and respond quickly to patient behavioral changes.
• Ability to perform duties requiring prolonged or extensive sitting, standing, and walking.
• Ability to use discretion and courtesy when working with patients, visitors, and staff.
• Efficiency in multitasking and ability to prioritize simultaneous situations.
• Proficient computer skills and ability to navigate a Windows-based environment.
• Ability to meet the stated physical requirements, including patient handling, pushing and pulling, CPR, and frequent movement and positioning activities.
• Ability to work in environments with exposure to biohazards, body fluids, airborne particles, and noise.
• Vision and hearing within normal limits; glasses, contact lenses, and hearing aids are permitted.
• Ability to communicate and exchange accurate information.

Nice To Haves

• One year of patient care experience, preferably in an acute care setting.

Responsibilities

• Provide continuous remote monitoring, support, and observation of assigned patients using a Telesitter software system.
• Coordinate relief when leaving the monitoring station to maintain constant patient observation.
• Maintain visual observation of patients at all times.
• Verbally redirect patients over a digital two-way audio device as needed to ensure safety.
• Summon nursing staff when a patient requires assistance.
• Explain information to patients through the monitoring system voice output as needed.
• Escalate concerns to clinical staff on the unit, including when a patient appears to pose a threat to themselves or others.
• Ensure a patient's primary language is assigned in the system when it is other than English.
• Collaborate in identifying and reporting patient safety issues and help ensure the patient environment is safe.
• Seek assistance to remove potential safety hazards from a room and report findings to the charge nurse.
• Escalate identified patient safety hazards to clinical staff or the unit.
• Participate in safe patient hand-offs during breaks or shift changes.
• Perform other duties as assigned.

Benefits

• Full medical, dental, and vision coverage.
• 403(b) retirement plan with employer base and matching contributions.
• Paid time off.
• Employer-paid life and disability insurance, with additional buy-up coverage options.
• Tuition and continuing education reimbursement.
• Wellness benefits.
• Expanded employee assistance program and mental health program.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED