Inside Sales Rep-Hourly + Commission-Can live anywhere in U.S.

CVS Health•Work At Home-Tennessee, NV

8d•$15 - $24•Remote

About The Position

Aetna, CVS Health is seeking a Telesales Representative to acquire new members using a lead-generation platform supported by real-time analytics. After acquisition, the representative owns the member relationship throughout the year and serves as the primary contact for questions about plan benefits, products, and services, as well as issues involving product utilization. The role is part of a high-performing team that emphasizes personal and professional development and career growth. This position is full-time, with 40 anticipated weekly hours. It is open to candidates who can live anywhere in the United States. Pay is hourly, with a stated typical range of $15.00–$24.23; the posting notes that the actual offer depends on experience, education, geography, and other relevant factors. The role is eligible for a comprehensive benefits package, subject to eligibility.

Requirements

A four-year college degree or 1 to 2 years of experience selling multiple Medicare products, such as Medicare Advantage or Medicare Supplement.
Ability to obtain a Life & Health insurance license within two attempts and/or 60 days after the employment start date; the license is not required to begin employment.
Ability to actively use a computer for daily job activities and multitask while speaking on the phone.
Excellent communication and listening skills.
Self-starter with a positive attitude and ability to manage emotions when dealing with unhappy customers.
Ability to adapt to a high-pressure, achievement-oriented environment.
Drive to build, manage, and grow a book of business.
High computer proficiency, including Microsoft Office.
Ability to perform basic mathematical operations quickly without a calculator.

Responsibilities

Acquire new members through inbound and outbound calls.
Assess customer needs for products and services through insightful probing questions and attentive listening.
Serve existing members and respond to questions about product utilization, benefits, and related matters.
Cross-sell ancillary and other applicable products to existing members.
Retain existing members.
Maintain knowledge of CMS and state regulations.
Multitask and use a computer while speaking with prospects and members by phone.
Capture relevant information in the Customer Relationship Management system (CRM).
Meet sales goals, conversion rates, and cross-sell rates for new-member acquisition as outlined in the annual performance plan.
Contact prospective members within the time limit outlined in the annual performance plan.
Achieve the member retention rate outlined in the annual performance plan.
Maintain high member satisfaction, as measured by member surveys and retention rate.
Develop expert-level understanding of the company’s products, services, and processes.
Pass annual AHIP, continuing education, product certification, security and compliance, client/carrier, and any required CMS certifications.