TELEPHONE & PAGE OPERATOR

Beth Israel Lahey Health • Boston, MA

5d • $17 - $23

About The Position

Beth Israel Lahey Health and New England Baptist Hospital are seeking a Telephone & Page Operator to operate the hospital’s main switchboard, computerized radio paging system, and physician answering service. The role supports the organization’s WE CARE values: Wellbeing, Empathy, Collaboration, Accountability, Respect, and Equity.

The operator answers incoming calls, routes callers to the appropriate extension or trunk line, and handles physician and staff paging requests. The position also screens calls according to office instructions, identifies situations requiring immediate action, enters messages into the paging system, and follows up on emergency messages. Staff must follow established procedures when responding to emergency situations.

The listed base hourly pay range is $17.00–$22.88. Actual compensation may vary based on factors such as seniority, education, training, relevant experience, certifications, work location, responsibilities, and applicable additional pay practices. Beth Israel Lahey Health requires staff to be vaccinated against influenza as a condition of employment.

Requirements

• High school graduate or equivalent.
• 0–1 year of experience.
• Knowledge of names, extension numbers, ID numbers, and terminology pertaining to specific shifts.
• Consistently promote the organization’s WE CARE values: Wellbeing, Empathy, Collaboration, Accountability, Respect, and Equity.
• Staff must be vaccinated against influenza as a condition of employment.

Responsibilities

• Answer incoming lines on the switchboard console and connect callers to the appropriate extension or trunk line.
• Use proper terminology and inform callers about wait times.
• Respond to emergency situations and follow posted procedures.
• Page physicians and staff through the computerized paging system.
• Screen calls according to individual office instructions to identify emergencies and situations requiring immediate action or physician notification.
• Enter messages into the system using the appropriate ID numbers and information.
• Follow up on emergency messages.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED