Telephone & Page Operator

Beth Israel Lahey Health • Boston, MA

4d

About The Position

Beth Israel Lahey Health and New England Baptist Hospital seek a Telephone & Page Operator who supports the organization’s WE CARE values: Wellbeing, Empathy, Collaboration, Accountability, Respect, and Equity. The operator manages the hospital’s main switchboard, computerized radio paging system, and physicians’ answering service. The position requires a high school diploma or equivalent and 0–1 year of experience. The listed base hourly pay range is $17.00–$22.88. Beth Israel Lahey Health requires staff to be vaccinated against influenza as a condition of employment.

Requirements

• High school graduate or equivalent.
• 0–1 year of experience.
• Consistently promote the organization’s WE CARE values: Wellbeing, Empathy, Collaboration, Accountability, Respect, and Equity.
• Be vaccinated against influenza as a condition of employment.

Responsibilities

• Answer incoming calls on the switchboard console and connect callers to the appropriate extension or trunk line.
• Use proper terminology and inform callers of wait times.
• Respond to emergency situations and follow posted procedures.
• Page physicians and staff through the computerized paging system as requested.
• Maintain knowledge of names, extension numbers, ID numbers, and terminology relevant to specific shifts.
• Screen calls according to office instructions to identify emergencies and situations requiring immediate action or physician notification.
• Enter messages into the system using appropriate ID numbers and information.
• Follow up on emergency messages.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED