Telephone & Page Operator

Beth Israel Lahey Health • Boston, MA

3d

About The Position

Operates the hospital’s main switchboard, computerized radio paging system, and physician’s answering service. The role supports callers and hospital staff by routing incoming calls, paging physicians and staff, screening calls, and handling emergency messages. The position requires consistently promoting the organization’s WE CARE values: Wellbeing, Empathy, Collaboration, Accountability, Respect, and Equity.

Requirements

• High school graduate or equivalent.
• 0–1 year of experience.
• Consistently promote the organization’s values of Wellbeing, Empathy, Collaboration, Accountability, Respect, and Equity.
• Must be vaccinated against influenza as a condition of employment.

Responsibilities

• Answer incoming calls on the switchboard console and connect callers to the appropriate extension or trunk line.
• Use proper terminology and inform callers of wait times.
• Respond to emergency situations and follow posted procedures.
• Page physicians and staff through the computerized paging system as requested.
• Know the names, extension numbers, ID numbers, and terminology relevant to specific shifts.
• Screen calls according to office instructions to identify emergencies and situations requiring immediate action or physician notification.
• Enter messages into the system using appropriate ID numbers and information.
• Follow up on emergency messages.
• Promote the organization’s WE CARE values.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED