TELEPHONE & PAGE OPERATOR

Beth Israel Lahey Health • Boston, MA

5d • $17 - $23

About The Position

Beth Israel Lahey Health and New England Baptist Hospital are devoted to promoting a culture of Wellbeing, Empathy, Collaboration, Accountability, Respect, and Equity through the organization's WE CARE values. The Telephone & Page Operator operates the hospital’s main switchboard, computerized radio paging system, and physician’s answering service.

The role answers incoming calls, routes them to the appropriate extension or trunk line, and provides callers with wait-time information. It also handles paging requests, screens calls using office-specific instructions, enters messages into the system, and follows up on emergency messages. The operator responds to emergency situations according to posted procedures.

All staff are required to be vaccinated against influenza as a condition of employment.

Requirements

• High school graduate or equivalent.
• 0–1 year of experience.
• Consistently promote the organization's WE CARE values: Wellbeing, Empathy, Collaboration, Accountability, Respect, and Equity.
• Staff must be vaccinated against influenza as a condition of employment.

Responsibilities

• Answer incoming calls on the switchboard console and connect callers to the appropriate extension or trunk line.
• Use proper terminology and inform callers about wait times.
• Respond to emergency situations and follow posted procedures.
• Page physicians and staff through the computerized paging system.
• Screen calls according to individual office instructions to identify emergencies and other situations requiring immediate action or physician notification.
• Enter messages into the system using the appropriate ID numbers and information.
• Follow up on emergency messages.
• Operate the hospital’s main switchboard, computerized radio paging system, and physician’s answering service.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED