Telephone Operator

The US Oncology Network•Fairfax, VA

2d•Onsite

About The Position

Virginia Cancer Specialists, affiliated with McKesson Specialty Health and US Oncology, is seeking an experienced full-time Telephone Operator for its Administrative Office in Fairfax, Virginia. The role is described as an entry-level opportunity for recent graduates interested in the medical field. Under direct supervision, the Telephone Operator provides telephone switchboard services, including triaging calls and relaying messages, performs clerical duties as needed, and serves as a liaison between patients and medical staff. The position supports and adheres to the US Oncology Compliance Program, including its Code of Ethics and Business Standards. The position is performed in an office environment and involves frequent contact with patients and the public. Work may require prolonged sitting, stooping, bending or stretching to reach files and supplies, and occasional lifting of files or paper weighing up to 30 pounds. Manual dexterity is needed to operate office equipment; vision must be correctable to 20/20 and hearing must be within the normal range for telephone contacts.

Requirements

High school diploma or equivalent.
Entry-level position requiring 1–3 years of experience, preferably in a medical setting.
Correctable vision of 20/20 and hearing in the normal range for telephone contacts.
Manual dexterity sufficient to operate a keyboard, calculator, telephone, copier, and other office equipment.
Ability to meet the described physical demands, including occasional lifting of files or paper weighing up to 30 pounds.

Nice To Haves

Experience in a medical setting.

Responsibilities

Courteously and efficiently answer incoming calls and connect callers with the correct extension.
Take and relay messages accurately and promptly.
Respond promptly to emergency and urgent patient calls, directing callers to clinical staff immediately when necessary.
Perform switchboard functions, including triaging, connecting, and transferring calls; setting up conference calls; instructing users on telephone procedures; and reporting telephone or equipment malfunctions to the appropriate party.
Provide callers with a pleasant and helpful phone contact.
Open and close the switchboard.
Operate the in-house paging system.
Perform assigned clerical duties to maintain department workflow.
Support and adhere to the US Oncology Compliance Program, including the Code of Ethics and Business Standards.