Telephone Operator

UPMC • Steubenville, OH

5h

About The Position

Under direct supervision, the Telephone Operator serves as the main point of contact with the public and hospital departments in routine and emergency situations. On-the-job training is provided.

Requirements

• High school graduate or equivalent.
• Must be able to work all shifts, 24/7.
• Must follow oral and written directions.
• Basic computer skills required.

Nice To Haves

• Previous switchboard experience preferred.

Responsibilities

• May train new operators.
• May perform system data entry upon request.
• Provide service to multiple answering service clients using individualized protocols.
• Process appropriate emergency code or STAT pages.
• Initiate voice pages when required.
• Provide physician-on-call information to individuals who request it.
• Use required phrasing when answering telephone calls.
• Provide dialing instructions to patients when requested.
• Answer multiple lines while maintaining good customer service.
• Determine callers’ needs, such as the extension desired or information requested, and transfer calls.
• Provide a status report on any page in progress to the individual who requested the page.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED