Telephone Operator - FT - Rotational - Forbes Hospital - Monroeville

Highmark Health • Monroeville, PA

13d

About The Position

The Telephone Operator monitors and operates the hospital switchboard, answering and directing incoming calls, placing outgoing calls, handling overhead paging, and communicating emergency responses. The role triages and prioritizes calls and routes them accurately to support efficient hospital communications. It also responds to alarms, security calls, and medical emergencies; maintains switchboard equipment; and performs other duties as assigned or required.

Requirements

• High school diploma or GED; or one to three months of related experience and/or training; or an equivalent combination of education and experience.
• Excellent telephone skills.
• Excellent interpersonal communication skills.

Nice To Haves

• Training as a Telephone Operator, Receptionist, or priority Dispatcher.
• Experience using a PC-based telephone operator console.

Responsibilities

• Answer and direct telephone calls and overhead paging inquiries, triaging and prioritizing calls by urgency and routing them accurately.
• Respond immediately to alarms, security calls, and medical emergencies; page designated responders; report alarm-system problems or abuse to the supervisor; log emergency response information as appropriate; and, when needed, reprogram the computerized fire alarm system after activation.
• Maintain and clean switchboard equipment, identifying and resolving malfunctions through established problem-correction procedures.
• Perform other duties as assigned or required.
• Comply with applicable laws, company policies, training requirements, the Code of Business Conduct, HIPAA privacy policies, and information security guidelines.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED