Telephone Operator (Per Diem) Jefferson Health New Jersey- Cherry Hill Campus
About The Position
The Telephone Operator serves as an ambassador for internal and external customers calling the main number of a Jefferson Health facility. The team is often the first point of contact for patients and family members, and the operator is expected to provide service excellence by answering calls with a “voice with a smile.” The role also assists internal callers with general contact information, call transfers, paging and related information, on-call schedules, and processing critical hospital codes. This is a per-diem relief position, mainly for evenings and possibly overnights. It includes at least two weekday training sessions. The position guarantees four hours per pay period, with the possibility of additional hours depending on flexibility to fill schedule gaps. Weekend availability and rotating holiday work are required.
Requirements
- High school diploma or equivalent.
- Customer-service contact in a position applicable to the role; no prior experience as a hospital, call-center, or comparable Communications Specialist/Operator is required.
- Willingness to work weekends and rotating holidays.
- Availability for at least two weekday training sessions.
Nice To Haves
- One to three years of experience as a Communications Specialist/Operator in a hospital, call center, or comparable environment with heavy customer-service contact and telephone usage.
- Flexibility to fill additional hours in the schedule.
Responsibilities
- Answer calls to the main number of a Jefferson Health facility and provide a positive customer experience.
- Provide internal callers with general contact information and transfer calls.
- Provide paging and related information and assist with on-call schedules.
- Process critical hospital codes.
Benefits
- Medical insurance, including prescription coverage, available to all colleagues including per-diem colleagues.
- Supplemental insurance.
- Dental insurance.
- Vision insurance.
- Life and AD&D insurance.
- Short- and long-term disability coverage.
- Flexible spending accounts.
- Retirement plans.
- Tuition assistance.
- Voluntary benefits with access to group insurance rates and discounts.
- Tuition discounts at Thomas Jefferson University after one year of full-time service or two years of part-time service.
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What This Job Offers
Career Level
Entry Level
Education Level
High school or GED
