Telephone Operator |Telecommunications | Per Diem Flex Shift (23597)

Bergen New Bridge Medical Center • Paramus, NJ

1d

About The Position

Bergen New Bridge Medical Center is seeking a Telephone Operator to provide telephone and communication services for the Medical Center. The operator channels incoming calls, connects callers with local and out-of-state numbers using a PC/Windows-based console, and provides paging services, including overhead announcements, beepers, fire alerts, codes, traumas, and disasters. The position also takes emergency-number messages, reports problems to the appropriate department, records information in logbooks, and follows written guidelines and hospital procedures during emergencies.

The operator collects and reviews daily schedules, lists, and announcements to provide callers with accurate information. The role includes assisting with training new telephone room personnel, maintaining departmental logs, and adhering to the Medical Center’s policies, quality assurance, safety, environmental, infection control, and customer service standards. In the absence of the Lead Telephone Operator, the operator handles the telephone repair Help line by retrieving messages and reporting problems to the Telephone Technician. The operator also maintains a neat work area and performs related duties as assigned.

Requirements

• High school diploma or equivalent.
• At least 1 year of experience as a Telephone Operator on a heavy-volume switchboard; hospital experience is preferred.
• Good PC and keyboard skills and/or experience.
• Strong oral communication skills.
• Strong interpersonal skills.
• Ability to speak, read, and write English to the extent required by the position.

Nice To Haves

• Two to three years of experience as a Telephone Operator.
• Experience on a heavy-volume hospital switchboard.
• Knowledge of a second language.

Responsibilities

• Channel incoming calls and provide direct numbers as needed.
• Connect internal callers with local and out-of-state numbers using a PC/Windows-based console.
• Provide overhead, beeper, fire alert, code, trauma, and disaster paging services.
• Take messages from the emergency number and report problems to the appropriate department.
• Enter information in logbooks and maintain departmental logs, including logs of fire alarms and unusual situations.
• Follow written guidelines and provide telephone and communication services during emergencies according to hospital policies and procedures.
• Collect and review daily lists, schedules, and announcements so accurate information can be provided to callers.
• Assist in training new telephone room personnel by answering questions and explaining the system.
• Adhere to the Medical Center’s Code of Conduct, policies and procedures, quality assurance program, and safety, environmental, and infection control standards.
• Provide timely, professional, caring, and respectful customer service.
• In the absence of the Lead Telephone Operator, operate the telephone repair Help line, retrieve messages, and report problems to the Telephone Technician.
• Maintain the cleanliness and neatness of the work area.
• Perform related duties as assigned or requested.

Benefits

• Competitive medical, dental, and vision plans.
• Generous time-off policy, including vacation days, personal time, sick leave, and nine paid holidays.
• Tuition reimbursement.
• Continuing education programs.

What This Job Offers

• Career Level: Entry Level
• Education Level: High school or GED