TELEPHONE OPERATOR |TELECOMMUNICATIONS | PER DIEM FLEX SHIFT (23597)

Bergen New Bridge Medical Center • Paramus, NJ

2d

About The Position

Bergen New Bridge Medical Center is seeking a Telephone Operator to provide telephone and communication services for the Medical Center. The role channels incoming calls, connects callers with appropriate numbers, provides paging services, and handles messages and emergency communications in accordance with hospital policies and procedures. The operator uses a PC/Windows-based console and maintains departmental logs and written records.

The position also involves learning current schedules and announcements to provide accurate information to callers, assisting with training new telephone room personnel, and maintaining a neat work area. In the absence of the Lead Telephone Operator, the operator handles the telephone repair Help line and reports problems to the Telephone Technician. The role requires professional, timely, caring, and respectful customer service, and adherence to the Medical Center’s policies, standards, Code of Conduct, Mission, Vision, and Values.

Requirements

• High school diploma or equivalent required.
• At least 1 year of experience as a Telephone Operator on a heavy-volume switchboard required; hospital experience is preferred.
• Good PC/keyboard skills and/or experience required.
• Strong oral communication skills.
• Strong interpersonal skills.
• Ability to speak, read, and write English to the extent required by the position.

Nice To Haves

• 2–3 years of experience as a Telephone Operator.
• Hospital switchboard experience.
• Knowledge of a second language.

Responsibilities

• Channel incoming calls, provide direct numbers as needed, and connect callers with local and out-of-state numbers using a PC/Windows-based console.
• Provide paging services, including overhead announcements, beepers, fire alerts, codes, traumas, and disasters.
• Take messages from the emergency number, report problems to the appropriate department, enter information in the logbook, and refer to written guidelines for further instructions.
• Provide telephone and communication services during emergency situations in accordance with hospital policies and procedures, including codes, traumas, disasters, and bomb threats.
• Pick up and review daily schedules and announcements, including Ambulatory Surgery and OR lists, physician schedules, seminars, and special meetings, to provide accurate information to callers.
• Assist in training new telephone room personnel by answering questions and explaining the system.
• Maintain departmental logs and written records of fire alarms and unusual situations in the “Trouble” log.
• Adhere to the Medical Center’s Code of Conduct, policies, procedures, objectives, quality assurance program, safety, environmental, and infection control standards.
• Provide timely, professional, caring, and respectful customer service with patience, flexibility, knowledge, confidence, and a pleasant attitude.
• In the absence of the Lead Telephone Operator, operate the telephone repair Help line, retrieve messages, and report problems to the Telephone Technician.
• Maintain cleanliness and neatness of the work area.
• Perform related duties as assigned or requested.

Benefits

• Competitive medical, dental, and vision plans.
• Generous time-off policy, including vacation days, personal time, sick leave, and nine paid holidays.
• Tuition reimbursement.
• Continuing education programs.

What This Job Offers

• Career Level: Entry Level
• Education Level: High school or GED