Call Center Agent On-Site/Hybrid Cherry Hill New Jersey

AnswerNet • Maple Shade, NJ

2d • Onsite

About The Position

AnswerNet is hiring a customer-oriented Call Center Agent to provide customer service to clients. The role involves answering incoming calls and making outgoing calls for assigned programs or projects, using AnswerNet and client tools to document customer interactions, and following company policies and procedures while maintaining integrity. The posting describes the position as part-time, with all shifts and days available, and lists pay at $16.00. The role is identified as on-site in Cherry Hill, New Jersey, though the posting also includes remote-work requirements and mentions hybrid in the title.

Requirements

• Proven customer support experience or experience as a client service representative.
• Track record of exceeding quotas.
• Strong phone contact-handling skills and active listening.
• Customer orientation and ability to adapt and respond to different types of people.
• Strong verbal, written, and interpersonal communication skills.
• Ability to multitask, prioritize, and manage time effectively.
• Proficient typing skills.
• Exemplary attendance, positive attitude, professional conduct, and high-level customer service skills.
• Integrity and dedication to quality and delivering a strong customer experience.
• Familiarity with Windows and Microsoft Office, and ability to learn new software with provided training.
• Flexibility with scheduling and work hours.
• At least one year of previous high-volume call center experience.
• Experience working with an automatic dialer.
• Computer literacy and a pleasant phone demeanor.
• Experience in both inbound and outbound environments.
• For remote work: a PC or laptop running at least Windows 10; Apple/Mac products, Chromebooks, and tablets are not compatible.
• For remote work: a hard-wired high-speed internet connection using an Ethernet cable.
• For remote work: a USB-connected headset and webcam.
• For remote work: a quiet, dedicated place to work free from distractions, including pets and children.

Responsibilities

• Manage large volumes of inbound calls and make consistent outbound calls.
• Identify and assess customers’ needs to achieve satisfaction.
• Provide accurate, valid, and complete information using appropriate methods and tools.
• Meet personal and customer-service team sales targets and call-handling quotas.
• Handle customer complaints, provide appropriate solutions and alternatives within time limits, and follow up to ensure resolution.
• Keep records of customer interactions, process customer accounts, and file documents.
• Follow communication procedures, guidelines, and policies.
• Engage customers and go the extra mile to deliver a strong customer experience.

What This Job Offers

• Job Type: Part-time
• Education Level: No Education Listed