Telephone Operator / SEIU - G - FT - Rotational - AGH - Pittsburgh

Highmark Health • Pittsburgh, PA

38d

About The Position

The Telephone Operator monitors and operates the switchboard, answering and directing incoming calls, placing outgoing calls, providing overhead paging, and communicating emergency responses. The role triages and prioritizes calls, routes them appropriately, responds to alarms and emergency calls, and maintains switchboard equipment.

Requirements

• Excellent telephone skills.
• Excellent interpersonal communication skills.

Nice To Haves

• Training as a Telephone Operator, Receptionist, or priority Dispatcher.
• Experience using a PC-based telephone operator console.

Responsibilities

• Answer and direct telephone calls and overhead paging inquiries to support efficient and timely hospital communications.
• Triage and prioritize calls by urgency and route them accurately.
• Respond immediately to alarms, security calls, and medical emergencies.
• Page designated emergency responders.
• Report problems with or abuse of the alarm system to the supervisor.
• Log emergency response information as appropriate.
• Reprogram the computerized fire alarm system after activation when needed.
• Maintain and clean switchboard equipment and identify and resolve equipment malfunctions using defined procedures.
• Perform other duties as assigned or required.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed