Telemarketer

BRABAZON PUMPE COMPANY LTD•Romeoville, IL

10d•Onsite

About The Position

The Telemarketer will make phone calls to solicit sales and service. This role involves using prepared scripts to persuade individuals to purchase products or services, aiming for 100 calls per day and an average of two appointments. The Telemarketer will collaborate with the Sales Manager to establish goals and develop scripts, modifying them as needed to better suit customer needs. Responsibilities include answering questions, providing product information, gathering and recording customer data in a CRM system, and following up on initial sales contacts. The role also requires quoting maintenance agreements and performing other related duties as assigned. The company provides technical training, including on-site training, to enhance product and service knowledge.

Requirements

High school diploma or equivalent preferred.
Pleasant and polite telephone manner.
Able to effectively communicate, both in writing and verbally, with people of various educational and technical backgrounds, both inside and outside the company.
Self-motivated with a strong sense of customer service.
Ability to work as a team with internal and external parties.
Solid organizational skills with the ability to multi-task.
Conducts self in a manner which enhances the image of the company and promotes customer loyalty.
Understands the importance of support staff to the sales process and develops a working team relationship to accomplish goals.
Exhibits an energetic, good-natured, positive attitude; exceptional ability to engage prospective clients, identify customer’s needs, listen, analyze, respond and solve customer’s problems.
Must be persuasive and confident while being diplomatic and tactful.
Proficient with MS Office products and ability to quickly learn software programs.

Responsibilities

Make phone calls to solicit sales and service.
Use prepared scripts to persuade individuals to purchase a particular product or service.
Achieve an expectation of 100 calls per day and an average of two (2) appointments per day.
Collaborate with Sales Manager to establish telemarketing goals and to develop scripts.
Modify scripts to better address the interests, needs, or concerns of customers.
Answer questions from and provide information describing products and services to call recipients.
Receive technical training including on-site training to better learn products and services.
Gather and record customer information in CRM system.
Compile telephone numbers and names of potential customers from a variety of sources.
Follow up on initial sales contacts via telephone, email, and other correspondence.
Quote small planned maintenance agreements for prospective customers promptly after phone discussion.
Perform other related duties as assigned.