Telehealth Patient Coordinator

Athra Systems • Raleigh, NC

8d

About The Position

The Telehealth Patient Coordinator ensures patients are available and connected for scheduled telehealth visits. Serving as the primary liaison between patients and telehealth providers, the coordinator locates patients, coordinates access to visits, assists with basic technology setup, and supports efficient telehealth operations. This role does not provide clinical care but helps patients access behavioral health services in a timely manner.

The coordinator works throughout the facility, supporting patient flow and maintaining telehealth equipment. The role requires professionalism, compassion, attention to patient dignity and privacy, and the ability to work independently while collaborating with clinical teams.

Requirements

• High school diploma or equivalent.
• Comfort using tablets, mobile devices, and video conferencing platforms.
• Strong organizational, communication, and interpersonal skills.
• Ability to multitask and prioritize in a fast-paced healthcare environment.
• Basic computer proficiency.
• Excellent customer service and patient engagement skills.
• Ability to work independently while collaborating with clinical teams.
• Strong problem-solving skills for basic technology issues.
• Ability to interact professionally with patients experiencing behavioral health conditions.
• Excellent time management and attention to detail.
• Commitment to maintaining patient dignity, privacy, and confidentiality.
• Frequent walking throughout the facility; ability to stand and walk for extended periods.
• Ability to lift and carry up to 15 pounds.
• Ability to bend, stoop, and reach as necessary.

Nice To Haves

• Previous experience in healthcare, behavioral health, patient services, or customer service.

Responsibilities

• Locate patients throughout the facility for scheduled telehealth visits.
• Escort or direct patients to a private and appropriate location for visits when necessary.
• Deliver, collect, and maintain telehealth tablets and related equipment.
• Prepare devices by logging into the telehealth platform and connecting patients with their assigned telehealth provider.
• Verify audio, video, and internet connectivity before each visit begins.
• Provide basic troubleshooting for tablets and connectivity issues during visits.
• Ensure tablets are cleaned, charged, updated, and ready for use.
• Notify clinical staff of patient refusals, delays, technology issues, or other concerns that may affect telehealth visits.
• Coordinate patient flow to help visits begin on time and minimize delays.
• Protect patient privacy by adhering to HIPAA and facility confidentiality standards.
• Build positive rapport with patients while maintaining professionalism and compassion.
• Perform other duties as assigned in support of telehealth operations.

Benefits

• Competitive salary commensurate with experience.
• Comprehensive benefits package including health, dental, vision, and life insurance.
• Employer-paid health insurance effective on the first day of employment.
• Retirement plan with employer contribution.
• Unlimited paid time off.
• Relocation assistance.
• Supportive work environment with opportunities for professional growth.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED