Telecommunicator, Police

WakeMed Health & Hospitals • Raleigh, NC

5d

About The Position

Responsible for receiving and dispatching 9-1-1 and non-emergency requests for law enforcement responses and/or patient transport. Evaluates and prioritizes calls for service and dispatches the appropriate personnel and equipment. Uses a computer-aided dispatch (CAD) system to monitor and update Campus Police units. Uses the RCS 800 MHz radio system to monitor several frequencies, transmit vital response information to field units, and process field requests as they are received. Maintains situational awareness of weather and other incidents in the area to keep field units and management apprised of noteworthy activity. Maintains and updates reference logs in the Communications Center and performs other duties as assigned.

Requirements

• High school diploma or equivalent required.
• At least 1 year of telecommunications or security experience required.

Nice To Haves

• Associate's degree in a related field preferred.

Responsibilities

• Receive and dispatch 9-1-1 and non-emergency requests for law enforcement responses and/or patient transport.
• Evaluate and prioritize calls for service and dispatch appropriate personnel and equipment.
• Monitor and update Campus Police units using a computer-aided dispatch (CAD) system.
• Monitor several frequencies using the RCS 800 MHz radio system, transmit response information to field units, and process field requests.
• Monitor weather and other area incidents and inform field units and management of noteworthy activity.
• Maintain and update reference logs in the Communications Center.
• Perform other duties as assigned.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED