ILLINOIS STATE POLICE TELECOMMUNICATOR TRAINEE
About The Position
The Illinois State Police Division of Statewide 9-1-1 is hiring a detail-oriented, service-focused Telecommunicator Trainee. The trainee completes a six- to twelve-month agency-sponsored training program to develop familiarity and proficiency in State Police telecommunications procedures and practices. Training includes classroom instruction, demonstrations, and on-the-job learning about communication protocols, Federal Communications Commission rules and regulations, radio and teletype operations, and ISP computer systems. The position also involves maintaining operational manuals and files, entering arrests, warnings, and motorist-assist information into a centralized database, and attending meetings, conferences, workshops, and other activities that support learning. The position is fully in office at the Springfield headquarters. Employees must be able to work assigned shifts, weekends, and holidays.
Requirements
- High school diploma from an accredited institution, a State of Illinois High School Diploma, or reciprocal state educational attainment.
- Pass a pre-employment auditory memory assessment.
- Pass a pre-employment examination of job-related skills.
- Ability to type accurately at a minimum of 20 words per minute.
- Ability to pass an Illinois State Police background check and drug screening.
- Successfully complete the LEADS online course and LEADS Full Access Certification Examination during the training period.
- Clear speaking voice.
- Ability to work assigned shifts, weekends, and holidays.
Nice To Haves
- At least six months of experience with keyboarding or computer typing.
- At least six months of experience using basic computer systems or software.
- At least three months of experience obtaining and providing information via a standard telephone or two-way radio.
- At least three months of experience or coursework involving filing or organizing paper or electronic documents.
- At least three months of prior full-time or part-time job experience.
- Prior preparation of three or more written documents, such as essays, research papers, or notes, during school or training courses.
Responsibilities
- Participate in a six- to twelve-month agency-sponsored training program in State Police telecommunications applications and procedures.
- Receive formal and informal orientation and on-the-job training in telecommunicator duties, ISP communications procedures, FCC regulations, and the ISP computer system.
- Attend classes, listen to instructors, observe demonstrations, take notes, and study course materials.
- Insert updates into operational manuals and maintain files.
- Enter arrests, warnings, and motorist-assist documents into a centralized computer database.
- Attend and participate in staff meetings, conferences, workshops, and other learning activities.
- Perform other duties as required or assigned that are reasonably within the scope of the position.
Benefits
- Health insurance
- Life insurance
- Vision insurance
- Dental insurance
- 12 weeks of paid maternity/paternity leave
- Pension plan
- Deferred compensation and other pre-tax benefit programs
- 12 paid sick days annually
- 10 to 25 paid vacation days, based on years of service
- Three paid personal days, prorated based on start date
- 13 to 14 paid state holidays annually
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
