Illinois State Police Telecommunicator Trainee

State of Illinois • Springfield, MO

1d • Onsite

About The Position

The Illinois State Police Division of Statewide 9-1-1 is hiring a detail-oriented, service-focused Telecommunicator Trainee. Under immediate supervision, the trainee completes an agency-sponsored training program lasting six to twelve months to develop familiarity and proficiency with State Police telecommunications procedures and practices. Training includes classroom instruction, demonstrations, and on-the-job learning about communication protocols, Federal Communications Commission rules and regulations, two-way radio and teletype operations, and ISP computer systems. Trainees attend classes, observe demonstrations, take notes, and study course material. The role also includes updating operational manuals, maintaining files, entering operational data, and attending meetings, conferences, and workshops that support learning and development.

The position is based fully in the office at the Illinois State Police headquarters in Springfield, Illinois. Employees must be able to work assigned shifts, weekends, and holidays. The anticipated starting salary is $4,747 per month, with a full salary range of $4,747 to $6,446 per month.

Requirements

• High school diploma from an accredited institution, a State of Illinois High School Diploma, or reciprocal state educational attainment.
• Pass a pre-employment auditory memory assessment.
• Pass a pre-employment examination of job-related skills.
• Type accurately at a minimum of 20 words per minute.
• Pass an Illinois State Police background check and drug screening.
• Successfully complete the Law Enforcement Agencies Data System (LEADS) online course and LEADS Full Access Certification Examination during the training period.
• Have a clear speaking voice.
• Be able to work assigned shifts, weekends, and holidays.

Nice To Haves

• At least six months of experience with keyboarding or computer typing.
• At least six months of experience using basic computer systems or software.
• At least three months of experience obtaining and providing information via a standard telephone or two-way radio.
• At least three months of experience or coursework involving filing or organizing paper or electronic documents.
• At least three months of prior full-time or part-time job experience.
• Prior preparation of three or more written documents, such as essays, research papers, or notes, during school coursework or other training courses.

Responsibilities

• Participate in an agency-sponsored six- to twelve-month training program in State Police telecommunications applications and procedures.
• Receive formal and/or informal on-the-job orientation covering telecommunicator duties, ISP communications procedures, FCC rules and regulations, and the ISP computer system.
• Attend classes, listen to instructors, observe demonstrations, take notes, and study course material.
• Insert updates into operational manuals.
• Maintain files and enter arrests, warnings, and motorist-assist documents into a centralized computer database.
• Attend and participate in staff meetings, conferences, workshops, and other activities that provide meaningful learning experiences.
• Perform other duties as required or assigned that are reasonably within the scope of the position.

Benefits

• Health, life, vision, and dental insurance.
• 12 weeks of paid maternity/paternity leave.
• Pension plan.
• Deferred compensation and other pre-tax benefit programs.
• 12 paid sick days annually.
• 10 to 25 paid vacation days based on years of service.
• Three paid personal days, prorated based on start date.
• 13 to 14 paid state holidays annually.
• Retirement packages and career advancement opportunities.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED