Illinois State Police Telecommunicator Specialist
About The Position
The Illinois State Police Division of Statewide 9-1-1 is seeking a detail-oriented, service-focused Telecommunicator Specialist. Under general supervision, the role operates a multi-channel trunked radio network to receive, monitor, and transmit critical information for law enforcement and emergency operations. Working at a multi-terminal console, the specialist uses multiple databases and messaging systems to relay police and emergency communications between mobile units and base stations. The position answers emergency, non-emergency, and 9-1-1 calls from the public. It also monitors Doppler weather data through the National Weather System EmNet platform and gathers weather-related information from local agencies for relay to the National Weather Service through the National Warning System (NAWAS). The role supports timely, accurate information flow for public safety and coordinated emergency response. The position is fully in office at the Illinois State Police headquarters in Springfield, Illinois. Work hours are indeterminate, and the employee must be able to work assigned shifts, weekends, and holidays. Successful completion of the Telecommunicator Trainee Program and a valid, active LEADS Full Access Certification are required.
Requirements
- Successfully complete the Telecommunicator Trainee Program.
- Possess a valid and active Law Enforcement Agencies Data System (LEADS) Full Access Certification; the conditions of employment also require a valid LEADS operator certificate.
- Pass an Illinois State Police background check and drug screening.
- Have a clear speaking voice.
- Be able to work assigned shifts, weekends, and holidays.
Nice To Haves
- At least six months of telecommunications experience.
- At least six months of experience using multiple monitors simultaneously.
- At least six months of experience with law enforcement computer systems such as LEADS, CAD, NLETS, NCIC, FOID, or CCH, and with law enforcement terminology and concepts.
- At least six months of experience operating a multiple-terminal console configuration.
- At least six months of experience obtaining and providing information via a standard telephone or two-way radio.
- At least six months of experience completing training or online courses via computer or a web-based computer system.
Responsibilities
- Operate a multi-channel trunked radio network to simultaneously receive, monitor, and transmit information.
- Operate a multiple-terminal console configuration using databases and messaging systems to transmit and receive police business and emergency messages between mobile units and other base stations.
- Answer and act upon incoming emergency, non-emergency, and 9-1-1 calls from the public.
- Monitor live satellite Doppler weather data through the National Weather System EmNet computer system.
- Gather weather information from county and local police agencies and relay it to the National Weather Service through the NAWAS shared telephone hotline.
- Perform other duties as assigned or required.
Benefits
- Health insurance
- Life insurance
- Vision insurance
- Dental insurance
- 12 weeks of paid maternity/paternity leave
- Pension plan
- Deferred compensation and other pre-tax benefit programs
- 12 paid sick days annually
- 10 to 25 paid vacation days based on years of service
- Three paid personal days, prorated based on start date
- 13 to 14 paid state holidays annually
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What This Job Offers
Job Type
Full-time
Education Level
No Education Listed
