Police Telecommunicator

Harker Heights, City of•Harker Heights Police Department, TX

About The Position

The Police Telecommunicator receives calls for police and non-emergency assistance, gathers and enters relevant information into the computer-aided dispatch (CAD) system, and provides general support for dispatch operations, record-keeping, typing, and filing. The role monitors teletype communications and maintains contact with the public and responders. The employee must successfully complete the licensing academy, pass the TCOLE exam, and complete all required training and tests for licensing. Work is performed under the direct supervision of the Community Services Sergeant and the general supervision of the Community Services Lieutenant. The position does not exercise supervision. Attendance and timeliness are essential functions, and the employee is expected to exhibit the City of Harker Heights’ Core Values.

Requirements

High school graduate or equivalent to completion of the twelfth grade.
Pass a typing test through the Workforce Solutions Office, or online if Workforce Solutions is not available. Typing test results from within one year of the application date may be attached to the online application.
Any combination of experience and training likely to provide the required knowledge and abilities; a typical qualification is some experience in public relations.
Be completely free of alcohol or drug habits.
Successfully complete the licensing academy, pass the TCOLE exam, and complete all required licensing training and associated tests.

Responsibilities

Receive non-emergency calls from the public requesting police or other non-emergency services; determine the nature and location of incidents and enter necessary information into the computer system.
Maintain contact with the public and responders, verify locations, and update events.
Answer maintenance service emergencies on weekends and holidays.
Answer, screen, and route incoming phone calls to the appropriate person or office.
Answer incoming Fire Department phone calls upon request from that department.
Retrieve information from teletype networks about wanted persons, stolen property, vehicle registration, stolen vehicles, and other information.
Perform record-keeping, filing, indexing, and other general clerical work.
Maintain logs relating to public safety activities.
Enter information received for calls for service and related incidents into the CAD system.
Maintain records and develop reports.
Test and inspect equipment as required; monitor systems and report equipment malfunctions.
Perform duties in support of other desks within the Department.
Search and pat down prisoners when required, for same-sex arrestees.
Handle walk-in complaints and enter information into the CAD system.
Perform related duties as assigned.
Maintain attendance and timeliness and exhibit the City of Harker Heights’ Core Values.