Telecommunications Operator - Maryview Medical Center
About The Position
The Telecommunications Operator manages telephone, radio, pager, and public-address communications throughout the hospital, including emergency announcements and notifications in accordance with the Emergency Preparedness Manual. The role contacts on-call teams and appropriate administrative, medical, surgical, anesthesia, cardiac, emergency, and disaster-response personnel. The operator answers, prioritizes, routes, and dispatches internal and external calls; coordinates language and sign-language interpretation; maintains pagers where applicable; and uses paging systems, two-way radios, and portable phones. The role monitors alarms and emergency notifications, follows applicable emergency codes and site-specific procedures, documents calls and shift occurrences, and tracks the outcome and response status of on-call requests. Additional duties may include updating the hospital directory, tracking pager assignments, ordering supplies or language phones, and attending staff meetings as needed.
Requirements
- High school diploma.
- Ability to respond to, prioritize, and route calls promptly and courteously.
- Ability to troubleshoot and resolve caller problems and requests in a timely manner.
Nice To Haves
- Experience is preferred but not required.
- Prior telecommunications experience.
- Medical terminology knowledge.
- Hospital or medical office experience.
Responsibilities
- Answer, prioritize, navigate, transfer, and dispatch internal and external calls in a prompt and courteous manner, including calls involving patient information and patient rooms.
- Coordinate language-line and sign-language interpretation requests, connect callers with interpreters, and document applicable call details.
- Troubleshoot caller problems and specific requests and resolve them in a timely manner.
- Maintain pagers where applicable and use paging systems, two-way radios, and portable phones as needed.
- Contact on-call teams and personnel when requested, document calls according to site-specific protocol, track request outcomes, and notify appropriate personnel of response status.
- Monitor and respond appropriately to security and panic alarms, maintenance and elevator alarms, weather radio alerts, responder notifications, emergency phone lines, medical-gas alerts, and other emergency or disaster codes.
- Notify appropriate response personnel of alerts and document alert types and call and response details.
- Record shift occurrences and complete documentation required by site policies and protocols.
- Determine when outside operator assistance is needed and connect callers as appropriate.
- Dispatch calls forwarded from the information desk during its non-staffed hours.
- May organize and update the hospital directory, track employee pager assignments, assist managers with ordering departmental language phones, order office supplies, and attend hospital staff meetings as needed.
Benefits
- Competitive pay, incentives, referral bonuses, and 403(b) with employer contributions when eligible.
- Medical, dental, vision, and prescription coverage; HSA/FSA options; life insurance; mental health resources; and discounts.
- Paid time off, parental and FMLA leave, short- and long-term disability, and backup care for children and elders.
- Tuition assistance, professional development, and continuing education support.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
