Telecommunications Installer - Tidal Network - Casual (On-Call) - Open to Remote within Alaska

Tlingit & Haida•Juneau, AK

83d•Remote

About The Position

The On-Call Telecommunications Installer assists with the installation and support of broadband and telecommunications services for Tidal Network. Assignments may include installing Starlink systems, setting up customer equipment, performing service calls, and supporting broadband projects in communities throughout Alaska. This is an on-call, project-based position, and new team members will receive hands-on, on-the-job training by working alongside experienced Tidal Network Field Technicians.

Requirements

Ability to work safely on ladders, roofs, and in varied outdoor/weather conditions, including lifting up to 50 lbs.
Proficiency with computers, mobile devices, Microsoft Office, and general technology systems.
Working knowledge of internet and Wi-Fi networks; ability to diagnose and resolve basic technical issues.
Ability to read, interpret, and apply information from technical manuals and documentation.
Strong verbal and written communication skills with the ability to work effectively with customers, coworkers, and management.
Ability to travel occasionally for customer support and training.
Self-motivated with the ability to work independently and adapt to changing priorities.
Strong organizational, interpersonal, and documentation skills.
Ability to provide training and present information to individuals and groups.
Knowledge of Tlingit, Haida, and Tsimshian cultures, or willingness to learn.
High school diploma or GED
1 to 3 years experience in telecommunications, satellite installation, low-voltage systems, IT support, construction, or a related field; OR an equivalent combination of education, training, and experience.
Previous experience using hand and power tools.
Must be 21 years of age with a Valid driver’s license

Nice To Haves

Experience installing Starlink or similar systems
Experience with wireless broadband or fixed wireless equipment.
Commercial Driver's License

Responsibilities

Perform residential and commercial installation of Starlink satellite internet systems and other broadband equipment.
Install, configure, and troubleshoot routers, Wi-Fi equipment, customer premise equipment (CPE), and home networks.
Conduct site assessments and determine appropriate equipment placement.
Mount, align, and secure equipment using roof, wall, pole, or other approved mounting methods.
Install, route, weatherproof, and secure network cabling; drill and seal wall penetrations when necessary.
Respond to customer service requests, equipment replacements, maintenance calls, and technical support inquiries.
Educate customers on equipment operation, Wi-Fi best practices, and basic troubleshooting.
Complete installation documentation, service records, inventory tracking, and project reporting.
Follow all Tidal Network safety standards, installation procedures, and quality control requirements.
Travel throughout Alaska, including remote communities, to complete installations and support broadband deployment projects.
Other duties as assigned.