Receptionist On Call/Casual

Sequoia Living • Walnut Creek, CA

7d • $25 - $29

About The Position

The Receptionist represents the community and Sequoia Living by greeting and directing visitors, residents, vendors, applicants, and others in a courteous, friendly, and professional manner. The role operates the telephone system to receive and direct incoming calls to the appropriate person and provides general information and referrals to residents and visitors. The position also performs clerical and recordkeeping tasks and supports day-to-day community operations.

The schedule is a PM shift from 3:00 to 11:30 PM, with weekend availability required. The listed pay range is $24.81–$29.16 per hour. For individuals working more than 30 hours per week, the employer offers paid medical, dental, and vision coverage, 18 days of paid time off plus 8 holidays, a 403(b) with employer contribution, tuition assistance, referral bonuses, employee discounts, and growth opportunities.

Sequoia Living is a Bay Area-based nonprofit founded in 1958. It provides older adults with living environments and services, including a Life Plan Community, affordable housing, senior centers, and a volunteer program.

Requirements

• Effective interpersonal skills to greet visitors and residents positively and work cooperatively as part of an administrative team.
• Professional demeanor, tact, and courtesy when dealing with residents, including under demanding or difficult conditions.
• Patience and understanding of older adults.
• Excellent telephone manner and proficient written and verbal English communication skills.
• Basic reading, writing, math, and computer skills.
• Ability to manage busy phone lines, emergencies, pressure, deadlines, and multiple tasks.
• Ability to perform light typing and clerical duties.
• Sound judgment to assess needs and determine an appropriate course of action.
• Weekend availability is required.

Responsibilities

• Receive visitors, determine the nature of their visit, and direct them appropriately.
• Operate a multiple-line switchboard; take and refer messages; and operate the public announcement system, hand-held radio, beepers, and paging systems.
• Monitor fire and emergency alarms and relay messages to emergency personnel and staff.
• Greet residents and provide general information and referrals in response to inquiries.
• Perform clerical work such as typing, filing, sorting, and distributing memos and flyers for administrative staff.
• Accept deliveries, including flowers, packages, and mail, and handle them appropriately.
• Complete requests for outside services, including telephone and other services; assist by contacting vendors or relaying phone numbers for staff and residents.
• Arrange reservations for community public rooms and maintain reservation logs.
• Maintain routine records, including log books, maintenance requests, resident absence records, guest room charge slips, and room-key assignments.
• Perform related work as required.

Benefits

• For individuals working more than 30 hours per week: employer-paid medical, dental, and vision coverage.
• 18 days of paid time off and 8 holidays for individuals working more than 30 hours per week.
• 403(b) with employer contribution for individuals working more than 30 hours per week.
• Tuition assistance.
• Referral bonuses.
• Employee discounts.
• Growth opportunities.

What This Job Offers

• Education Level: No Education Listed