RN, Remote Telecare Nurse Triage- Pool/Per Diem - Varies Shift - Corp
About The Position
The Registered Nurse (RN) TeleCare Nurse Triage handles high-volume after-hours patient care concerns and coordination using evidence-based practice standards. The nurse identifies, resolves, or escalates urgent clinical inquiries for Orlando Health and non-Orlando Health patients. The position has a flexible work-from-home arrangement and is PRN/per diem, with shifts that are mostly weekends and some evenings. The nurse must be able to work holidays. Under the general supervision of the TeleCare Shift Supervisor, the RN conducts patient triage and care coordination through phone calls, texts, video, electronic messages, and digital communication tools. The role includes nursing assessments, collaboration with providers and other departments, patient education, follow-up, documentation, prescription refills, and support for remote patient monitoring and telehealth pilot programs. Care must comply with applicable regulations and Orlando Health policies.
Requirements
- Bachelor of Science in Nursing (BSN); a bachelor's degree is required.
- Three years of clinical experience in the area of specialty, or five years of clinical experience when covering multiple specialties or service lines.
- Current Registered Nurse license in the State of Florida.
- Obtain a multistate nursing license within the first 90 days of hire and maintain it.
- Complete Ambulatory Care Nursing Certification (AMB-BC) within 36 months of hire.
- Maintain current BLS/Healthcare Provider certification.
- Must be able to work holidays.
Nice To Haves
- Experience with Epic EMR.
- Experience with Schmitt-Thompson protocols.
- Bilingual skills.
Responsibilities
- Handle after-hours patient triage and inbound and outbound communications through phone, text, video, electronic messages, or digital communication tools.
- Assist with nurse case management, nursing assessments, and collaboration with providers and other departments to provide quality patient care.
- Apply nursing knowledge and critical thinking to deliver developmental-, cultural-, and age-appropriate evidence-based care.
- Assess patients by listening to callers and asking probing questions; recognize changes in status and direct patients to an appropriate care setting or communicate with the physician on call as needed.
- Develop, coordinate, implement, and evaluate a plan of care for each call using Schmitt-Thompson protocols.
- Provide courteous advice, care plans, and patient education while delivering quality customer service.
- Conduct assigned follow-up outreach to patients and caregivers by calls, texts, or electronic messages for symptom management and care coordination.
- Document initial and ongoing patient interactions accurately and immediately after the interaction.
- Handle routine patient information requests when designated to work in an “Ask a Nurse” capacity.
- Refill prescriptions in accordance with Orlando Health policy and provider requirements.
- Assist with same-day or next-day appointment scheduling when indicated by the disposition and level of care.
- Meet unit expectations for call volume, call duration, quality, safety, and customer service.
- Maintain regular and punctual attendance and comply with Orlando Health policies and procedures.
- Use and maintain supplied equipment appropriately and troubleshoot technology issues to ensure uninterrupted service.
- Serve as a clinical resource and professional role model for other nursing staff.
- Participate in medical chart reviews, compile data for audits and reports, and take part in assigned performance improvement activities.
- Cross-train to support remote patient monitoring, including monitoring out-of-range biometric values and coordinating appropriate clinical interventions.
- Provide operational support for enterprise pilot programs and contribute to evaluation and integration of telehealth models.
- Perform other duties as assigned.
