Per Diem - RN, Triage

Chapters Health System•Remote - Florida, FL

About The Position

The RN, Triage provides telephonic support to patients and families, establishing and maintaining positive relationships with team members, patients and families, and referral resources. The role handles after-hours calls, provides telephone advice and education, offers reassurance, helps address questions and comfort needs, and coordinates in-person visits when needed or requested. The RN documents contacts and patient information in the electronic medical record (EMR), communicates with the Interdisciplinary Group (IDG), and uses appropriate expert resources to resolve complex situations. The position requires nights and weekends and availability for shifts accommodating extended operating hours as scheduled. During emergencies, the RN may be directed to report to a company-designated location, including ahead of a scheduled shift, and may need to stay overnight. If an offsite technical issue cannot be resolved within 30 minutes, the RN may be directed to report to an inpatient unit (IPU) or Resource Center. The role requires the ability to perform sedentary work with frequent interruptions and to meet the physical requirements of the job, which may include lifting patients or equipment, bending, pushing or pulling, and kneeling, with or without reasonable accommodation. Candidates must meet applicable state or local licensure requirements, including the ability to apply for or obtain a Washington, D.C. RN license within 30 days of hire. Compensation is $45.00 per pay rate. Employment is per diem. The role is subject to post-conditional-offer drug and/or alcohol testing and ongoing compliance with the Drug-Free Workplace Policy.

Requirements

Meet and maintain licenses or certifications required by the state or locality where duties are performed; specific requirements are confirmed during hiring and must be met within 30 days of hire.
Ability to apply for or obtain a license to practice as an RN in Washington, D.C. within 30 days of hire.
Minimum of one year of nursing experience.
Previous experience working with an EMR/EHR system.
Ability to communicate effectively in English, verbally and in writing.
Reliable transportation to meet patients’ needs.
Excellent critical decision-making, problem-solving, clinical, and assessment skills.
Ability to use equipment with visual and auditory mechanisms.
Excellent time-management skills and ability to prioritize demands to meet patient service standards and deadlines.
Ability to handle stressful situations professionally and calmly while providing exceptional customer service.
Strong patient service, information-seeking and probing, accurate knowledge-transfer, listening, understanding, and responding skills.
Ability to navigate a fast-paced environment and use interpersonal skills to reassure callers and maximize patient visits.
Ability to work cooperatively in a team environment and exhibit a sense of urgency in daily work.
Computer skills, including proficiency with MS Office, online research, data entry, and navigation.
Availability to work scheduled shifts that accommodate extended hours of operation, including nights and weekends.
Ability to perform sedentary work with frequent interruptions.
Ability to manage the emotional stress of working with and caring for terminally ill patients and their families.
Ability to perform essential job functions and physical requirements, including lifting patients and/or equipment, bending, pushing/pulling, and kneeling, with or without reasonable accommodations.
Consent to drug and/or alcohol testing after a conditional offer and ongoing compliance with the Drug-Free Workplace Policy.
Employees providing services for Florida affiliates must meet the applicable background-screening eligibility requirements through the Florida Care Provider Background Screening Clearinghouse after a conditional offer and maintain ongoing eligibility.

Nice To Haves

One year of hospice experience in the field preferred.
Hospice or hospital nursing experience preferred.
Bilingual Spanish preferred.

Responsibilities

Triage after-hours phone calls and efficiently meet callers’ needs using excellent customer service skills.
Provide telephone advice and education for patient needs.
Handle telephone inquiries about Chapters Health System’s services in a timely, courteous, and effective manner; promote and explain the services to current and prospective patients, families, care providers, and other relevant contacts.
Gather necessary information and documentation to ensure patient information and data are complete, current, and accurate.
Enter data into information tracking systems, including entering and tracking patient referral files in the EMR.
Reassure patients and families by phone, help find solutions to their questions, and recognize when an in-person visit is needed; coordinate visits when needed or requested.
Assist patients and families in achieving desired comfort levels.
Use appropriate support resources or personnel to resolve complex or difficult situations.
Document patient and family contact information in the EMR and communicate with the Interdisciplinary Group (IDG).
Immediately report qualifying technical issues to leadership and attempt to resolve them within 30 minutes; report to an IPU or Resource Center if directed when the issue remains unresolved.
Report to a company-designated location during emergencies as directed, potentially ahead of scheduled work and with overnight stays.
Perform other duties as assigned.
Represent the Company professionally and comply with applicable regulations, policies, procedures, and standard practices.
Observe health, safety, and security practices; maintain confidentiality; and use resources responsibly.
Participate in community and professional organizations, performance improvement, professional learning, research and educational activities, electronic media skill development, and sharing expertise with coworkers.
Participate in Quality Assessment and Performance Improvement activities as appropriate for the position.
Satisfactorily complete competency requirements for the position.