RN, Telecare Nurse Triage - Day - Fri, Sat & Sun ONLY - Corp On-Site

Orlando Health•Orlando, FL

4d•Onsite

About The Position

The RN, Telecare Nurse Triage handles high-volume after-hours patient care concerns and coordinates care using evidence-based practice standards. The nurse identifies, resolves, or escalates urgent clinical inquiries for Orlando Health and non-Orlando Health patients. The role is described as an in-person position in Orlando, with a Friday, Saturday, and Sunday day schedule. The posting also contains conflicting work-arrangement information: it says the role is not remote or hybrid, but elsewhere mentions a flexible work arrangement of working from home. Under the general supervision of the TeleCare shift supervisor, the RN conducts after-hours triage and communicates with patients through phone calls, texts, video, electronic messages, or digital communication assistants. The position includes nursing assessments, case-management assistance, collaboration with providers and other departments, patient education, care coordination, documentation, and support for remote patient monitoring and telehealth pilot programs. The nurse is expected to provide quality care in compliance with local, state, and federal regulations and Orlando Health policies.

Requirements

Bachelor of Science in Nursing (BSN) and graduation from an approved school of nursing.
Three years of advanced emergency department clinical experience; five years of clinical experience in the area of specialty when covering multiple specialties or service lines.
Current Registered Nurse license in the State of Florida.
Obtain a multistate nursing license within the first 90 days of hire and maintain it.
Complete Ambulatory Care Nursing Certification (AMB-BC) within 36 months of hire.
Maintain current BLS/Healthcare Provider certification.

Nice To Haves

Experience with Epic EMR and Schmitt-Thompson protocols is preferred.
Bilingual skills are preferred but not required.

Responsibilities

Conduct after-hours patient triage and inbound and outbound communications through phone calls, texts, video, electronic messages, or digital communication assistants.
Assist with nurse case management, nursing assessments, and collaboration with providers and other departments.
Apply developmental, cultural, and age-appropriate evidence-based care and critical-thinking skills.
Assess callers by actively listening and asking appropriate questions; recognize changes in patient status and direct patients to appropriate care settings or communicate with the physician on call.
Develop, coordinate implementation of, and evaluate a plan of care for each call using Schmitt-Thompson protocols.
Provide courteous advice, plans of care, patient education, and quality customer service.
Make follow-up outreach calls, texts, or electronic messages to patients and caregivers for symptom management and care coordination.
Accurately document initial and ongoing patient interactions immediately after the interaction.
Handle routine patient information requests in an “Ask a Nurse” capacity when designated.
Refill prescriptions according to Orlando Health policy and provider requirements.
Assist with scheduling same-day or next-day appointments when indicated by the disposition and level of care.
Meet unit expectations for call volume, call duration, quality, safety, and customer service.
Maintain punctual attendance and comply with Orlando Health policies and procedures.
Use and maintain supplied equipment appropriately and troubleshoot technology issues to ensure uninterrupted patient service.
Serve as a clinical resource and professional role model for other nursing staff.
Participate in medical chart reviews and compile data for audits and reports.
Participate in assigned performance-improvement activities.
Cross-train to support remote patient monitoring, including monitoring out-of-range biometric values and coordinating clinical interventions.
Provide operational support for enterprise pilot programs and contribute to evaluating and integrating innovative telehealth models.
Perform other duties as assigned.