RN, Remote Telecare Nurse Triage- Pool/Per Diem - Varies Shift - Corp

Orlando Health•Orlando, FL

1d•Remote

About The Position

The Registered Nurse (RN) TeleCare Nurse Triage handles high-volume, after-hours patient care concerns and coordination using evidence-based practice standards. The role identifies and resolves clinical concerns or escalates them appropriately while responding to urgent clinical inquiries for Orlando Health and non-Orlando Health patients. The position offers a flexible work-from-home arrangement and is PRN/per diem, with work mostly on weekends and some evenings. The nurse must be able to work holidays. Under the general supervision of the TeleCare Shift Supervisor, the RN provides after-hours triage and coordinates care through phone calls, texts, video, electronic messages, and digital communication tools. The nurse conducts assessments, collaborates with providers and other departments, develops care plans using Schmitt-Thompson protocols, provides patient education, and documents interactions promptly. The role also includes follow-up outreach, prescription refills in accordance with policy, appointment scheduling when indicated, support for remote patient monitoring, and participation in audits, performance improvement, and telehealth pilot programs.

Requirements

Bachelor of Science in Nursing (BSN) degree.
Three years of clinical experience in an area of specialty, or five years of clinical experience when covering multiple specialties or service lines.
Current RN license in the State of Florida.
Maintain a multistate nursing license, obtained within the first 90 days of hire.
Complete Ambulatory Care Nursing Certification (AMB-BC) within 36 months of hire.
Maintain current BLS/Healthcare Provider certification.
Ability to work holidays.

Nice To Haves

Experience with Epic EMR.
Experience with Schmitt-Thompson protocols.
Bilingual skills.

Responsibilities

Handle after-hours patient triage and inbound and outbound communications through phone calls, texts, video, electronic messages, or digital communication assistants.
Assist with nurse case management, nursing assessments, and collaboration with providers and other departments to provide quality care in compliance with applicable regulations.
Apply nursing knowledge and critical-thinking skills to provide developmental-, cultural-, and age-appropriate evidence-based care.
Assess patients by actively listening to callers and asking appropriate questions.
Recognize changes in patient status and direct patients to an appropriate care setting, such as an emergency room, urgent care center, home care, or a physician appointment; communicate with the on-call physician when needed.
Develop, coordinate, implement, and evaluate a plan of care for each call using Schmitt-Thompson protocols.
Provide courteous advice, care plans, and patient education while delivering quality customer service.
Conduct assigned follow-up outreach to patients and caregivers by call, text, or electronic message for symptom management and care coordination.
Document initial and ongoing patient interactions accurately and immediately after each interaction.
Handle routine patient information requests when designated to serve in an “Ask a Nurse” capacity.
Refill prescriptions in accordance with Orlando Health policy and provider requirements.
Assist with scheduling same-day or next-day appointments when indicated by the disposition and level of care.
Meet unit expectations for call volume, call duration, quality, safety, and customer service.
Maintain regular and punctual attendance and comply with Orlando Health policies and procedures.
Use and maintain supplied equipment appropriately and troubleshoot technical issues to support uninterrupted patient service.
Serve as a clinical resource and professional role model for other nursing staff.
Participate in medical chart reviews and compile data for audits and reports.
Participate in assigned performance-improvement activities.
Cross-train to support remote patient monitoring, including monitoring out-of-range biometric values and coordinating appropriate clinical interventions.
Provide operational support for assigned enterprise pilot programs and contribute to the evaluation and integration of telehealth models.
Perform other duties as assigned.