Technology Support Technician

University of Maine • Portland, ME

4d • Onsite

About The Position

The Technology Support Technician supports students, faculty, and staff on the University of Southern Maine Portland campus. The role provides support for desktop computers, mobile devices, printers, and classroom technology, helping keep teaching spaces ready for instruction and responding to technical issues across campus. The technician troubleshoots independently and collaboratively, communicates clearly, and provides responsive customer service.

The position installs, configures, and supports computer and mobile systems and related equipment; resolves software, hardware, and connectivity issues through in-person and remote channels; maintains support and inventory records; develops and deploys standard desktop software images; coordinates service with IT staff; assists with desktop infrastructure projects; and provides technical setup for new employees and replacement devices. The technician follows up on open support requests.

Requirements

• Two years of related, specialized post-high-school education and three years of related technical support experience, or an equivalent combination of education and experience.
• Demonstrated knowledge of and experience with Windows and macOS.
• Demonstrated ability to configure, install, and troubleshoot current operating systems, client productivity tools, peripherals, wired and wireless networks, and mobile devices through certifications, education, and/or experience.
• Familiarity with common software applications and device troubleshooting techniques.
• Ability to manage priorities and adapt to a fast-paced support environment.
• Excellent communication and customer service skills.
• Experience with support ticketing systems and technical documentation.
• Ability to lift up to 50 pounds occasionally and perform tasks such as reaching, kneeling, and carrying equipment, with or without accommodation.

Responsibilities

• Install, configure, and support desktop computers, laptops, mobile devices, printers, and related peripherals.
• Diagnose and resolve software, hardware, and connectivity issues in person and through phone, email, and remote tools.
• Maintain accurate records of support activities using ticketing and inventory systems.
• Develop and deploy standard desktop software images.
• Coordinate service delivery with other IT staff and assist with small desktop infrastructure projects.
• Provide onboarding and technical setup for new employees or device replacements.
• Provide excellent customer service and follow up on open support issues.

Benefits

• 13 paid holidays, plus earned vacation and sick time
• Medical, dental, and vision insurance
• Short-term disability insurance and employer-paid long-term disability insurance
• Employer-paid basic life insurance
• Tuition waiver program for employees and their dependents, including spouses, domestic partners, and dependent children
• 403(b) retirement plan with employer contribution

What This Job Offers

• Job Type: Full-time
• Education Level: Associate degree