Technician II, Technology Support

UPS Supply Chain Solutions • Richwood, LA

5d

About The Position

The Technician II, Technology Support performs technical, analytical, or maintenance work, applying working knowledge to a defined set of operational processes. The role uses experience and skills to complete assigned work within its area of expertise, follows standard operating procedures and/or scientific methods, and works with a moderate degree of supervision. Knowledge is typically acquired through a combination of formal education in a vocational or technical degree program and on-the-job training.

The position supports the successful execution of customized solutions and organizational initiatives through root cause analysis, reporting, KPIs, SLAs, cross-functional teams, and vendor relationships. It coordinates the delivery of customer-focused IT services, support, and project deployments; manages daily costs, staffing, equipment inventory, system compliance, safety, and security of organizational technology resources; provides technical training; and monitors expenses and organizational measures. It also builds professional customer relationships and uses technology to initiate, deploy, and track projects and support services 24x7.

Requirements

• Must be a U.S. citizen or national, a lawful permanent resident, or an alien authorized to work in the U.S. for this employer.
• Working knowledge and skills to perform a defined set of analytical, scientific, or operational processes.
• Ability to complete assigned work within the applicable area of expertise while following standard operating procedures and/or scientific methods.

Nice To Haves

• Net+ certification.
• A+ certification.
• Communication and organizational skills.
• Previous experience managing a high volume of support tickets.

Responsibilities

• Execute and implement customized solutions and organizational initiatives using root cause analysis, reporting, KPIs, SLAs, internal teams, and vendor relationships.
• Lead, manage, and coordinate delivery of customer-focused information technology services, support, and project deployments.
• Manage daily costs, staffing, equipment inventory, system compliance, safety, and security of hardware, software, automation, and network infrastructure.
• Provide technical training and development to departmental resources and customers.
• Plan, monitor, and adjust expenses to meet organizational financial expectations and metrics.
• Apply approved principles for evaluating and setting goals and measures to deliver results.
• Establish and maintain professional customer relationships through face-to-face engagement, collaboration, and consultative interactions.
• Use technology to initiate, deploy, and track projects and support services 24x7.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed