Technician II, Technology Support

UPS Supply Chain Solutions • Jacksonville, FL

5d

About The Position

Ensures successful execution and implementation of customized solutions and organizational initiatives by using advanced root cause analysis, reporting, KPIs, SLAs, internal cross-functional teams, and partner vendor relationships. Leads, manages, and coordinates delivery of an exceptional customer experience for information technology services, support, and project deployments. The role may require coding, programming, and/or integration with external customer technology and systems.

Manages daily costs, staffing, equipment inventory, system compliance, safety, and security of organizational resources, including hardware, software, automation, and network infrastructure. Provides technical training and development to departmental resources and customers. Plans, monitors, and adjusts expenses to meet and exceed financial expectations and organizational metrics, and applies approved principles for setting goals and measures. Builds and maintains professional customer relationships through face-to-face engagement, collaboration, and consultative interactions. Uses technology to initiate, deploy, and track projects and support services 24x7.

Requirements

• Must be a U.S. citizen or national, a lawful permanent resident, or an alien authorized to work in the U.S. for this employer.
• Must currently be located in the same geographic location as the job or be willing to relocate at the applicant's own expense.

Responsibilities

• Execute and implement customized solutions and organizational initiatives using root cause analysis, reporting, KPIs, SLAs, cross-functional teams, and vendor relationships.
• Lead, manage, and coordinate delivery of customer-focused IT services, support, and project deployments.
• Perform coding, programming, and/or integrations with external customer technology and systems as needed.
• Manage daily costs, staffing, equipment inventory, system compliance, safety, and security for hardware, software, automation, and network infrastructure.
• Provide technical training and development to departmental resources and customers.
• Plan, monitor, and adjust expenses to meet financial expectations and organizational metrics.
• Apply approved principles for evaluating and setting goals and measures.
• Establish and maintain professional customer relationships through face-to-face engagement, collaboration, and consultative interactions.
• Use technology to initiate, deploy, and track projects and support services 24x7.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed