Technician II, Technology Support
About The Position
Ensures the successful execution and implementation of customized solutions and organizational initiatives using root cause analysis, reporting, KPIs, SLAs, internal cross-functional teams, and partner vendor relationships. Leads and coordinates delivery of customer support and IT services, including project deployments. The role may involve coding, programming, or integration with external customer technology and systems. Manages daily cost, staffing, equipment inventory, system compliance, safety, and security for organizational hardware, software, automation, and network infrastructure. Provides technical training and development to departmental resources and customers, and plans, monitors, and adjusts expenses against financial expectations and organizational metrics. Establishes and maintains professional customer relationships through face-to-face engagement, collaboration, and consultative interactions. Uses technology to initiate, deploy, and track projects and support services 24x7.
Requirements
- Must be a U.S. Citizen or National of the U.S., a lawful permanent resident, or an alien authorized to work in the U.S. for this employer.
- Must currently be located in the same geographic location as the job or be willing to relocate at their own expense.
Responsibilities
- Execute and implement customized solutions and organizational initiatives using root cause analysis, reporting, KPIs, SLAs, internal teams, and vendor relationships.
- Lead, manage, and coordinate customer experience delivery for IT services, support, and project deployments.
- Perform coding, programming, and/or integration with external customer technology and systems as needed.
- Manage daily costs, staffing, equipment inventory, system compliance, safety, and security of hardware, software, automation, and network infrastructure.
- Provide technical training and development to departmental resources and customers.
- Plan, monitor, and adjust expenses to meet financial expectations and organizational metrics.
- Apply approved principles for evaluating and setting goals and measures to deliver results.
- Establish and maintain professional customer relationships through face-to-face engagement, collaboration, and consultative interactions.
- Use technology to initiate, deploy, and track projects and support services 24x7.
Benefits
- Medical/prescription drug coverage
- Dental coverage
- Vision coverage
- Flexible Spending Account
- Health Savings Account
- Dependent Care Flexible Spending Account
- Basic and Supplemental Life Insurance and Accidental Death and Dismemberment
- Disability Income Protection Plan
- Employee Assistance Program
- 401(k) retirement program
- Vacation
- Paid holidays and personal time
- Paid sick and family and medical leave time as required by law
- Discounted Employee Stock Purchase Program
- Annual short-term and/or long-term incentive compensation programs, subject to eligibility requirements
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
