Technician II, Technology Support

UPS • Commerce City, CO

3d

About The Position

Ensures the successful execution and implementation of customized solutions and organizational initiatives by using advanced root cause analysis, reporting, KPIs, SLAs, internal cross-functional teams, and partner vendor relationships. Leads, manages, and coordinates delivery of an exceptional customer experience for information technology services, support, and project deployments. The role may require coding, programming, and/or integration with external customer technology and systems.

Responsible for daily management of cost, staffing, equipment inventory, system compliance, safety, and security of organizational resources, including hardware, software, automation, and network infrastructure. Provides technical training and development to departmental resources and customers. Plans, monitors, and adjusts expenses to meet financial expectations and organizational metrics, and applies approved principles for evaluating and setting goals and measures to deliver results.

Establishes and maintains professional working relationships with customers through face-to-face engagement, collaboration, and consultative interactions. Uses technology to initiate, deploy, and track projects and support services 24x7. The position is permanent, with a flexible shift. Applicants must be located in the job’s geographic area or willing to relocate themselves, and must meet the stated U.S. work-authorization requirement.

Requirements

• Must be a U.S. citizen or national, a lawful permanent resident, or an alien authorized to work in the U.S. for this employer.
• Must be located in the same geographic location as the job or be willing to relocate at their own expense.

Responsibilities

• Execute and implement customized solutions and organizational initiatives using root cause analysis, reporting, KPIs, SLAs, cross-functional teams, and vendor relationships.
• Lead and coordinate delivery of customer-focused IT services, support, and project deployments.
• Perform coding, programming, or integration with external customer technology and systems as needed.
• Manage costs, staffing, equipment inventory, system compliance, safety, and security for organizational technology resources.
• Provide technical training and development to departmental resources and customers.
• Plan, monitor, and adjust expenses to meet financial expectations and organizational metrics.
• Apply approved principles for evaluating and setting goals and measures to deliver results.
• Establish and maintain professional customer relationships through face-to-face engagement, collaboration, and consultative interactions.
• Use technology to initiate, deploy, and track projects and support services 24x7.

Benefits

• Medical and prescription drug coverage
• Dental coverage
• Vision coverage
• Flexible Spending Account
• Health Savings Account
• Dependent Care Flexible Spending Account
• Basic and Supplemental Life Insurance and Accidental Death and Dismemberment coverage
• Disability Income Protection Plan
• Employee Assistance Program
• 401(k) retirement program
• Vacation
• Paid holidays and personal time
• Paid sick and family and medical leave time as required by law
• Discounted Employee Stock Purchase Program
• Annual short-term and/or long-term incentive compensation programs, subject to eligibility requirements and not guaranteed

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed