Technology Support II

JPMorganChase • Irvine, CA

4d

About The Position

As a Technology Support II team member on the Commercial and Investment Banking, Healthcare Payments team, you will help ensure the operational stability, availability, and performance of production application flows. The role supports a seamless user experience and continuous improvement by troubleshooting, maintaining, identifying, escalating, and resolving production service interruptions across internally and externally developed systems.

The position uses enterprise-authorized AI capabilities to support incident triage and root-cause hypothesis generation. AI-assisted outputs must be validated, and operational data must be handled according to its sensitivity and applicable security requirements. The role also participates in problem management and supports validated, reuse-first remediation practices aligned with resiliency and security expectations.

This position is subject to Section 19 of the Federal Deposit Insurance Act. An employment offer is contingent on JPMorgan Chase's review of criminal conviction history, including pretrial diversions or program entries. The employer states that it is committed to diversity and inclusion and is an equal opportunity employer.

Requirements

• At least 2 years of experience, or equivalent expertise, troubleshooting, resolving, and maintaining information technology services.
• Working knowledge of enterprise-authorized AI capabilities for production support workflows, with strong validation habits and awareness of data sensitivity.
• Ability to review and validate AI-assisted incident recommendations before taking action, escalate when uncertain, and follow operational and security expectations.
• Knowledge of applications or infrastructure in a large-scale technology environment, on premises or in a public cloud.
• Exposure to observability and monitoring tools and techniques.
• Familiarity with processes within the Information Technology Infrastructure Library (ITIL) framework.

Responsibilities

• Analyze, troubleshoot, and monitor production application flows to ensure end-to-end application or infrastructure service delivery supporting business operations, addressing anomalies with standard observability tools.
• Use enterprise-authorized AI capabilities to accelerate incident triage and generate root-cause hypotheses from operational signals; validate outputs and handle operational data according to sensitivity and security requirements.
• Participate in problem management to improve operational stability and availability.
• Assist with escalation and communication of issues and solutions to business and technology stakeholders.
• Identify trends to support management of incidents, problems, and changes across full-stack technology systems, applications, or infrastructure.
• Apply reuse-first, AI-assisted practices to identify recurring interruption patterns and support validated remediation actions aligned with resiliency and security expectations.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed