Technology Support Specialist II

TEKsystems • Columbia, SC

2d • $23 - $23 • Onsite

About The Position

The Technology Support Specialist II provides technical support to internal and/or external customers in a fast-paced help desk environment. The role troubleshoots hardware, software, application, and system issues; resolves routine to moderately complex problems; documents solutions; maintains support knowledge bases; and delivers a high level of customer service. The position supports critical business operations and may require responsiveness outside normal business hours.

This is a fully onsite contract position in Columbia, South Carolina. The standard shift is eight hours, scheduled between 6:30 AM and 6:30 PM. Overtime flexibility is preferred. The pay range is $23.00 per hour. Individual compensation depends on qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other job-related factors.

Requirements

• Bachelor's degree in Computer Science, Information Technology, or a related field; or an associate degree in a related field; or two years of job-related experience plus two years of technical help desk or related technical support experience.
• Strong technical help desk or service desk support experience.
• Excellent troubleshooting and problem-solving abilities.
• Strong customer service skills in a technical support environment.
• Ability to provide technical guidance and informal training to users.
• Understanding of business systems and technical processes.
• Ability to multitask and manage multiple support requests simultaneously.
• Strong verbal and written communication skills.
• Proficiency with commonly used computer applications and systems.

Nice To Haves

• Citrix support experience.
• VPN troubleshooting and support.
• Experience with Microsoft products, including Outlook, Teams, and Microsoft 365 applications.
• Experience in a 24/7 or high-volume support center environment.
• Overtime flexibility.

Responsibilities

• Troubleshoot and resolve hardware, software, application, and technical service issues.
• Respond to customer requests, research problems, and provide solutions or guidance.
• Assess the business impact of technical issues and escalate complex problems when needed.
• Document incidents, resolutions, and processes in ticketing and knowledge management systems.
• Maintain and update technical documentation and support procedures.
• Monitor systems, servers, networks, and applications to identify potential issues before they become outages.
• Analyze data and perform gap analysis to better understand customer needs and business impact.
• Support a high-volume, customer-focused technical support environment.
• Perform additional administrative and support duties as required.

Benefits

• Medical, dental, and vision benefits, subject to eligibility.
• Critical illness, accident, and hospital coverage, subject to eligibility.
• 401(k) retirement plan with pre-tax and Roth post-tax contributions, subject to eligibility.
• Voluntary life and AD&D insurance for the employee and dependents, subject to eligibility.
• Short- and long-term disability coverage, subject to eligibility.
• Health Spending Account (HSA), subject to eligibility.
• Transportation benefits, subject to eligibility.
• Employee Assistance Program, subject to eligibility.
• Time off or leave, which may include PTO, vacation, or sick leave, subject to eligibility.

What This Job Offers

• Career Level: Mid Level