Technology Support II

JPMorgan Chase & Co. • Irvine, CA

5d • $85,500 - $130,000

About The Position

As a Technology Support II team member on the Commercial and Investment Banking Healthcare Payments team, you will help ensure the operational stability, availability, and performance of production application flows. The role involves troubleshooting, maintaining, identifying, escalating, and resolving production service interruptions across internally and externally developed systems to support a seamless user experience and continuous improvement.

Requirements

• At least 2 years of experience or equivalent expertise troubleshooting, resolving, and maintaining information technology services.
• Working knowledge of enterprise-authorized AI capabilities for production support workflows, with strong validation habits and awareness of data sensitivity.
• Ability to review and validate AI-assisted incident recommendations before taking action, escalate when uncertain, and follow operational and security expectations.
• Knowledge of applications or infrastructure in a large-scale technology environment, on premises or in a public cloud.
• Exposure to observability and monitoring tools and techniques.
• Familiarity with processes within the Information Technology Infrastructure Library (ITIL) framework.

Responsibilities

• Analyze, troubleshoot, and monitor production application flows to ensure end-to-end application or infrastructure service delivery supporting business operations, addressing anomalies with standard observability tools.
• Use enterprise-authorized AI capabilities to speed incident triage and generate root-cause hypotheses from operational signals, validating outputs and handling operational data according to sensitivity and security requirements.
• Participate in problem management to improve operational stability and availability.
• Assist with escalation and communication of issues and solutions to business and technology stakeholders.
• Identify trends to support management of incidents, problems, and changes across full-stack technology systems, applications, or infrastructure.
• Apply reuse-first, AI-assisted practices in operational stability routines to identify recurring interruption patterns and support validated remediation actions aligned with resiliency and security expectations.

Benefits

• Competitive total rewards package, including base salary determined by role, experience, skill set, and location.
• Eligible roles may receive commission-based pay and/or discretionary incentive compensation in cash and/or forfeitable equity.
• Comprehensive health care coverage.
• On-site health and wellness centers.
• Retirement savings plan.
• Backup childcare.
• Tuition reimbursement.
• Mental health support.
• Financial coaching.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed