Technology Support Specialist II

L R S • Saint Louis, MO

5d • Onsite

About The Position

LRS Consulting Services is seeking an onsite Technology Support Representative II for a contract opportunity in St. Louis, Missouri. The role is part of a client’s Technology Support team and provides high-volume, customer-facing, frontline IT support to employees across the company, including office staff, field teams, project teams, and senior leadership. Support is delivered through a ticketing system, phone queue, remote support tools, and walk-up interactions. The position requires strong troubleshooting, sound judgment, disciplined documentation, and a commitment to excellent customer service.

LRS Consulting Services has provided consultants to clients since 1979 and describes its approach as grounded in honesty, integrity, and respect.

Requirements

• At least 2 years of experience in IT support, service desk, help desk, desktop support, or a similar end-user support role.
• Experience troubleshooting endpoint hardware, operating systems, Microsoft 365, Outlook, authentication, and common business applications.
• Experience working in a ticket-driven support environment, emphasizing prioritization, escalation, and documentation quality.
• Excellent customer service skills and the ability to remain professional and calm when supporting frustrated users or handling high-pressure issues.
• Ability to manage multiple priorities in a fast-paced environment, with strong written and verbal communication skills.

Nice To Haves

• Experience with KACE, Five9, BeyondTrust, or Active Directory.

Responsibilities

• Serve as a primary point of contact for internal technology support requests through tickets, phone calls, remote sessions, and walk-up support.
• Troubleshoot and resolve end-user issues involving Windows devices, Microsoft 365, Outlook, authentication, access, printers, conferencing tools, and general endpoint support.
• Log, prioritize, and document incidents and requests clearly and completely in the ticketing system; escalate issues outside Tier 1 scope with full troubleshooting context.
• Support routine account and access administration, including Active Directory, Microsoft 365, password support, group membership changes, onboarding, and provisioning.
• Follow security best practices and report or remediate compromised devices or suspicious activity.
• Contribute to knowledge articles and process improvements.

What This Job Offers

• Career Level: Mid Level
• Education Level: No Education Listed