Technology Specialist

Virginia Information Technologies Agency • Richmond, VA

32d • $60,000 - $70,000 • Onsite

About The Position

The Science Museum of Virginia seeks a collaborative, solution-focused Technology Specialist committed to exceptional service. This hands-on role supports technology throughout the Museum, from troubleshooting staff workstations to maintaining audiovisual systems and developing solutions that keep workflows running smoothly. The position is primarily based in Richmond and includes occasional travel to the Northern Virginia Science Center and Danville Science Center. The specialist also assists with state technology compliance efforts in accordance with Virginia Information Technologies Agency (VITA) standards.

The agency creates science exhibits, programming, demonstrations, workshops, films, and other experiences to help Virginians engage with science. The Museum is a Commonwealth of Virginia state agency with a flagship location in Richmond and a satellite in Danville, and plans to open a Northern Virginia campus in 2027.

Requirements

• Demonstrated experience diagnosing and resolving desktop hardware, software, peripheral, network, and connectivity issues.
• Experience installing, configuring, and maintaining printers and related devices.
• Experience supporting Windows, Linux, macOS, and mobile operating systems, with particular emphasis on macOS.
• Working knowledge of networking fundamentals, including LAN/WAN, wireless infrastructure, VLANs, and basic network troubleshooting.
• Experience supporting technology and audiovisual systems, including installation, maintenance, troubleshooting, documentation, and decommissioning.
• Ability to research and implement technology solutions, provide timely customer support, troubleshoot remotely, and travel to the Northern Virginia Science Center as needed for on-site support.
• Demonstrated ability to collaborate with IT teams, support audiovisual needs for meetings and events, and maintain thorough technical documentation.

Nice To Haves

• Experience cross-training and collaborating with department members to support consistent, high-quality service across all locations.

Responsibilities

• Diagnose and resolve desktop hardware, software, peripheral, network, and connectivity issues.
• Install, configure, and maintain printers and related devices.
• Support Windows, Linux, macOS, and mobile operating systems, with particular emphasis on macOS.
• Support technology and audiovisual systems, including installation, maintenance, troubleshooting, documentation, and decommissioning.
• Research and implement technology solutions and provide timely customer support, including remote troubleshooting.
• Travel to the Northern Virginia Science Center as needed for on-site support; the role also involves occasional travel to the Danville Science Center.
• Assist with agency technology compliance efforts in accordance with VITA standards.
• Collaborate with IT teams and support audiovisual needs for meetings and events.
• Maintain thorough technical documentation.

Benefits

• Medical, dental, and vision coverage
• Flexible spending account (FSA), health reimbursement arrangement (HRA), and health savings account (HSA)
• Life insurance
• 457 plan and pension plan
• Short- and long-term disability
• Employee assistance program
• Paid time off, including vacation leave, four days of family and personal leave, eight sick days per year, and 12 paid holidays

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed