Technology Specialist

Net Conversion • Orlando, FL

4d • Hybrid

About The Position

Net Conversion is seeking a proactive, tech-savvy Technology Specialist to provide day-to-day IT support, system administration, and device management across the agency. The role operates primarily in an Apple-based environment and helps ensure employees have access to the tools, security infrastructure, and hardware needed for their work. The specialist also partners with Data and Infrastructure Engineering teams on technical projects and manages access controls across cloud environments.

The position is part of the Analytics department and reports to the Manager, Marketing Science & Engineering. In addition to traditional service desk work, it includes support for engineering and development teams, the agency’s proprietary Conversionmics data management software, and security and documentation for Net Conversion’s proprietary technology product.

Requirements

• 1–3 years of experience in IT support, helpdesk, or systems administration roles.
• Hands-on experience supporting macOS and Apple hardware environments.
• Familiarity with administering Google Workspace and password management platforms such as 1Password.
• Basic understanding of mobile device management (MDM) concepts.
• Fundamental understanding of networking, including DNS, DHCP, VPNs, and Wi-Fi configuration.
• Strong communication and problem-solving skills, with a customer-service mindset.

Nice To Haves

• Experience with Mosyle MDM.
• SQL and Python experience.

Responsibilities

• Enforce agency security protocols using Google Workspace, 1Password, and other platforms; work with external vendors such as KnowBe4; and manage web and other technology access and security.
• Provide primary technical support to onsite and remote employees.
• Deploy, provision, maintain, and manage computers and phones, including onboarding and offboarding, using tools such as Mosyle MDM and Apple Business Manager.
• Maintain audio/visual equipment, conference room technology, printers, and network hardware at physical office locations.
• Maintain accurate inventories of hardware, software licenses, and IT assets.
• Partner with software and data engineering teams to manage user access, IAM roles, and basic configuration in Google Cloud Platform (GCP).
• Support engineering teams working in Conversionmics, including quality assurance for data management systems, maintenance, and ad hoc tickets.
• Help maintain security standards and documentation for Net Conversion’s proprietary product, including two-factor authentication, and work with development teams to provide product feedback.

Benefits

• Competitive salary.
• Paid medical coverage at the base tier for the employee only.
• Medical, dental, and vision plan options.
• Unlimited PTO.
• Short-term disability coverage at 60% at no cost to the employee.
• Seven weeks of paid parental leave after one year of service.
• Supplemental insurance options, including critical illness, cancer, hospital, and life coverage.
• 4% 401(k) match.
• Optional/flexible hybrid work schedule for employees in the Orlando, Florida; Chicago, Illinois; or Charlotte, North Carolina offices.
• Wellness initiatives.
• Summer Fridays, when the office closes at 2 p.m.
• Pet benefits.
• Anniversary milestone gifts at 3, 5, and 10 years.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed