Technology Specialist

Net Conversion LLC • Orlando, FL

4d • Hybrid

About The Position

Net Conversion is seeking a proactive, tech-savvy Technology Specialist to provide day-to-day IT support, system administration, and device management across the agency. The role supports employees in a predominantly Apple-based environment, helping ensure access to tools, security infrastructure, and hardware. It also partners with Data and Infrastructure Engineering teams on technical projects and cloud access controls.

The Technology Specialist supports identity, access, and security platforms; provides technical support to onsite and remote employees; manages computer and phone deployment and maintenance; and maintains office technology and IT asset inventories. The position also supports engineering teams with Google Cloud Platform access and configuration, quality assurance and maintenance for Conversionmics, and security standards and documentation for Net Conversion’s proprietary SaaS product.

Requirements

• 1–3 years of experience in IT support, helpdesk, or systems administration roles.
• Hands-on experience supporting macOS and Apple hardware environments.
• Familiarity administering Google Workspace and password management platforms such as 1Password.
• Basic understanding of Mobile Device Management (MDM) concepts.
• Fundamental understanding of networking, including DNS, DHCP, VPNs, and Wi-Fi configuration.
• Strong communication and problem-solving skills with a customer-service mindset.

Nice To Haves

• Experience with Mosyle MDM.
• SQL experience.
• Python experience.

Responsibilities

• Work with Google Workspace, 1Password, and other platforms to enforce agency security protocols.
• Coordinate with external vendors, including KnowBe4, and support network security, web access, and other technology access and security needs.
• Provide primary technical support to onsite and remote employees.
• Manage deployment, provisioning, maintenance, and onboarding and offboarding of computers and phones, including through Mosyle MDM and Apple Business Manager.
• Maintain A/V equipment, conference room technology, printers, and network hardware across physical office locations.
• Maintain accurate inventories of hardware, software licenses, and IT assets.
• Partner with software and data engineering teams to manage user access, IAM roles, and basic configuration within Google Cloud Platform.
• Support additional engineering and development team work as needed.
• Assist engineering teams with Conversionmics, including QA of data management systems, maintenance, and ad hoc tickets.
• Help maintain security standards, documentation, and two-factor authentication for Net Conversion’s proprietary SaaS product.
• Work with the development team to provide product feedback and suggest improvements.

Benefits

• Competitive salary.
• Paid medical coverage at the base tier for the employee only.
• Medical, dental, and vision plan options.
• Unlimited PTO.
• Short-term disability coverage at 60% at no cost to the employee.
• Seven weeks of paid parental leave after one year of service.
• Supplemental insurance options, including critical illness, cancer, hospital, and life coverage.
• 4% 401(k) match.
• Optional/flexible hybrid work schedule for employees in the Orlando, Florida; Chicago, Illinois; or Charlotte, North Carolina offices.
• Wellness initiatives.
• Summer Fridays, with the office closing at 2 p.m.
• Pet benefits.
• Anniversary milestone gifts at three, five, and ten years.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed