Technology Specialist

Goodwill Industries Of Middle Ga•Augusta, GA

3d•Onsite

About The Position

The Technology Specialist provides on-site technical support for Goodwill Industries of Middle Georgia & the CSRA across retail stores, restaurants, hospitality venues, career centers, Helms College campuses, and administrative offices. The role installs, maintains, and troubleshoots computer hardware, Microsoft 365, Windows and Apple devices, printers, Point-of-Sale systems, end-user devices, and enterprise applications. The Technology Specialist also assists the Network Administrator with network equipment installations, troubleshooting, and infrastructure projects while providing customer service and timely issue resolution. The position involves travel to Goodwill locations throughout Middle Georgia and the CSRA, participation in technology deployments and upgrades, after-hours maintenance, and rotating on-call support. The Technology Specialist reports to the Information Technology Manager.

Requirements

Associate degree in Information Technology or equivalent work experience.
Minimum of two years of hands-on on-site IT support experience.
Experience supporting Microsoft 365, Windows, and Apple environments.
Strong troubleshooting and analytical skills.
Excellent customer service and communication skills.
Strong organization and documentation skills.
Ability to work independently and manage multiple priorities.
Travel approximately 50–70%.
Must be able to lift 50 lbs., climb ladders, and work in confined spaces.
Valid driver's license and reliable transportation.

Nice To Haves

Experience with Zendesk or a similar ticketing platform.
Experience supporting retail, education, and hospitality environments.

Responsibilities

Demonstrate Goodwill core values through service, ownership, accountability, and respect.
Troubleshoot, diagnose, and resolve technical issues discovered or reported by end users.
Install, configure, maintain, and troubleshoot Windows and Apple desktops, laptops, tablets, mobile devices, printers, scanners, and peripherals.
Support Microsoft 365, Teams, OneDrive, VPN, Wi-Fi, Point-of-Sale systems, and enterprise applications.
Assist the Network Administrator with network equipment installations, troubleshooting, and infrastructure projects.
Create and manage Microsoft 365 user accounts, licenses, and permissions.
Maintain accurate hardware inventory and technical documentation.
Manage Zendesk tickets and communicate status updates to users.
Travel to Goodwill locations throughout Middle Georgia and the CSRA (50–70%).
Participate in technology deployments, upgrades, after-hours maintenance, and rotating on-call support.
Participate in regular professional development requirements.
Perform all other duties as assigned.