Technology Solutions Coordinator

Grow Early Learning Corp • Raleigh, NC

11h • $50,000 - $55,000 • Hybrid

About The Position

The Technology Solutions Coordinator is the Technology Solutions Department’s first point of contact with its internal clients. The position will improve efficiency and client satisfaction with support requests, equipment orders and task management. The consolidated management of access/identify control systems within the technology solutions department will allow for smoother operations in direct services. Additionally, the management of the supplies inventory, weekly helpdesk meetings and Office 365 planner lists will strengthen the department.

Requirements

• Associate degree
• Experience in participating in the execution of departmental support in fast paced environment.
• Strong analytical and problem-solving skills.
• Responsive to incoming helpdesk tickets and assigns them to staff best qualified to assist.
• Knowledge of S2 Security and badging system.
• Maintain the agenda for weekly Technology Solutions teams meetings and supports project tracking charts.
• Excellent communication skills.
• Ability to work with diverse populations.
• Sustained exceptional performance, innovation, creativity, insight, and good judgment are daily requirements.
• Experience working with Latino community.
• Knowledge of the Latino migrant farm-worker culture and lifestyle.

Nice To Haves

• Bachelor’s degree
• Bilingual (Spanish/English) preferred.

Responsibilities

• Maintain a list of supplies requests and assist with the order and deployment of resources.
• Manage current inventory and maintain stock
• Manage user accounts and groups, and maintain communication with staff
• Manage teams phone system
• Schedule vendor services requests.
• Be the point person for badging and access/identity management in the organization
• Develop weekly meeting agendas based on helpdesk requests and input from staff.
• Gather quotes and create purchase requests for department and organization purchases.
• Perform other duties as assigned.

Benefits

• Individualized professional development plans and opportunities for growth
• Medical, Dental & Vision
• Life and Disability insurance
• 403(b)-retirement savings account
• Flexible Spending Plans
• 15 Paid Holidays
• Sick & Leave Time
• Consideration for Public Service Loan Forgiveness Programs
• Employee Assistant Program (EAP)

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree