Technology Coordinator

Marsh McLennan•San Diego, CA

3d•Onsite

About The Position

The Employee Health & Benefits Technology Coordinator will support the San Diego Employee Health & Benefits Technology Advisor in regard to technology solutions for our clients. This position requires an individual who is comfortable working at a varying pace, managing multiple tasks and deadlines simultaneously, adjusting priorities often, and managing frequent interruptions. This position interacts with and provides service to a large group of internal associates / offices and has high levels of contact with external vendors. The Technology Coordinator must be positive and approachable, and work effectively with diverse personalities.

Requirements

Successful work history to include 2+ years of experience in health and welfare products / market and specifically in the field of technology.
Strong familiarity with the Employee Benefits marketplace to include unique business industry needs, educational and professional development associations, carriers, and other broker agencies.
Strong knowledge of and experience with alternative funding and plan designs.
Current technical knowledge and understanding of Employee Benefit federal and state legislation.
Knowledgeable of HRIS systems and benefits administration systems.
Proficiency with personal computers and Microsoft Office applications (i.e., Word, Excel and PowerPoint) with the ability to operate standard office equipment is required.
Ability to make independent decisions and use good judgment in addressing and servicing client and team needs.
Strong communication skills with the ability to provide non-technical explanations to technical matters, and summarize and present information in a clear, concise and accurate written and verbal format.
Skill in organizing resources and establishing priorities.
Demonstrated ability to resolve problems and present results neatly, with clarity and precision in oral and written form.
Demonstrated ability to develop, plan, and implement short- and long-range goals.
Obtain and maintain a valid, unrestricted California Health & Accident and Life Only License and meet continuing education requirements.
Maintain a valid Driver’s License & have reliable transportation.

Nice To Haves

Bachelor degree strongly preferred.

Responsibilities

Support the San Diego EH&B Technology Advisor with reviewing and recommending systems for best client fit such as, HRIS, Payroll, and Benefit Administration Platforms.
Setup and/or Review/Test platforms to ensure configuration of benefits and plan design.
Conduct calls with current service partners as necessary, to assist teams and clients with concerns or issues.
Draft, manage and oversee RFP selection process for clients HRIS and/or Benefit Administration Platforms.
Ensure EDI feeds are implemented and actively transmitting data to carriers and vendors.
Work with carriers, service partners and internal teams on EDI and API integration issues.
Conduct training for the client service teams when new functionality is released on various platforms & provide one on one trainings as needed.
Stay abreast of industry trends and new market entrants as the HCM/HRIS market landscape evolves, including support of vendor review.
Review and audit client listing against Benefit Point to ensure accuracy of clients on platform.
Manage monthly invoices and Producer Chargeback reporting.
Act as system administrator to manage internal user updates.
Provide carrier and vendor eligibility coordination support.