Technology Support Coordinator
Border Foods•New Hope, MN
•Onsite
About The Position
The Technology Support Specialist supports restaurant operations by troubleshooting, maintaining, and resolving technology-related issues across Border Foods locations. This role works directly with restaurant teams and internal partners to ensure technology systems, hardware, and software are functioning effectively and supporting day-to-day operations. This position focuses on timely issue resolution, technical support, and execution of technology initiatives in the field.
Requirements
- Must be at least 18 years of age.
- High school diploma or equivalent.
- 3–5 years in a technology support or helpdesk environment
- Experience troubleshooting hardware, software, and networking issues
- Familiarity with monitoring, logging, or ticketing systems
- Strong working knowledge of Windows OS and general computer/networking technologies
- Strong communication skills and ability to work with non-technical users
- Ability to prioritize multiple requests in a fast-paced environment
- Bachelor’s degree in technology-related field or equivalent experience
- Strong problem-solving skills
- Customer-focused mindset supporting restaurant teams
- Adaptable and comfortable in a fast-changing environment
- Team-oriented with strong collaboration skills
- Self-motivated with ability to work independently
Nice To Haves
- Experience supporting retail or restaurant technology environments preferred
Responsibilities
- Respond to and resolve incoming technology escalations from restaurant field teams
- Troubleshoot hardware, software, and network-related issues impacting restaurant operations
- Coordinate with internal IT teams and vendors to ensure timely resolution of service needs
- Provide follow-up support to restaurants to confirm stability and resolution
- Support implementation and deployment of technology initiatives in restaurant environments
- Assist with hardware and software installations, upgrades, and replacements
- Help coordinate equipment dispatch and field service support aligned to service needs
- Monitor systems and escalate recurring issues to leadership for further evaluation
- Maintain documentation related to supported systems, processes, and common issues
- Assist in developing training materials and guidance for restaurant teams
- Partner with Training and Operations teams to improve technology adoption and reduce service disruptions
- Collaborate with warehouse and logistics partners to support fulfillment and equipment needs
- Participate in field visits as needed to support troubleshooting and implementation efforts
- Provide on-call support for critical after-hours escalations, including evenings, weekends, and holidays
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
