Technology Support III

JPMorgan Chase & Co. • Plano, TX

10h

About The Position

We are looking for an individual who is well versed with the Application Support functions. This position is for supporting the suite of applications used by our Securities Services division. This is a complex suite of applications which are closely interlinked and at the core of our company product offering and provides us with a competitive advantage in the market place. Any disruption to service or inaccuracy in these applications will have an adverse impact to our clients, result in reputational damage to JPMorgan and potentially have an adverse financial impact to the organization. JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world’s most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management. J.P. Morgan’s Commercial & Investment Bank is a global leader across banking, markets, securities services and payments. Corporations, governments and institutions throughout the world entrust us with their business in more than 100 countries. The Commercial & Investment Bank provides strategic advice, raises capital, manages risk and extends liquidity in markets around the world.

Nice To Haves

• Experience supporting Linux, AWS and RDBMS based applications.
• Python/Shell Scripting
• RDBMS - Oracle/MS-SQL
• Application Performance monitoring tools : Splunk/AppDynamic/Dynatrace/Grafana/Datadog
• Schedulers - Control-M / Autosys
• Monitoring - Geneos or similar tool

Responsibilities

• The resolution of all user and technology issues on the Production instance.
• The support and maintenance of the various Linux/Java RDBMS based applications on cloud platform.
• Monitor and troubleshoot the batch jobs that are scheduled in Control-M/Autosys.
• Geneos Monitoring - For the application infrastructure & secure file transmissions of the financially sensitive data within the JPMorgan environment and to external clients.
• Coordination and execution of all software deployments into Production environment.
• Develop specialist knowledge in relevant systems, sharing that knowledge with team members and global partners.
• Liaising with application development and infrastructure teams targeting on-going development, production activity and release management.
• Ownership of major production incidents, working closely with other technology teams in order to resolve business-impacting issue.
• Pro-actively improving the quality of systems and service, and increase business value.
• Bringing a DevOps mind-set to the entire software development life cycle, building, evolving and operating rapidly-changing resilient systems at scale

Benefits

• competitive total rewards package including base salary determined based on the role, experience, skill set and location
• commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions
• comprehensive health care coverage
• on-site health and wellness centers
• a retirement savings plan
• backup childcare
• tuition reimbursement
• mental health support
• financial coaching

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed
• Number of Employees: 5,001-10,000 employees