Technology Support III - Application Support - Trading

JPMorgan Chase & Co.•New York, NY

About The Position

As a Technology Support III team member in Commerical & Investment Bank - Equities Prime Financial Services Production Management team, you will ensure the operational stability, availability, and performance of our production application flows. Encourage a culture of continuous improvement as you troubleshoot, maintain, identify, escalate, and resolve production service interruptions for all internally and externally developed systems, leading to a seamless user experience.

Requirements

3+ years of experience or equivalent expertise troubleshooting, resolving, and maintaining information technology services
Exposure to processes in scope of the Information Technology Infrastructure Library (ITIL) framework
Hands on experience in technical support and applications support
Strong communication skills and ability to work in diverse, global teams
Advanced and demonstrable problem solving / analytical skills with a passion for technology
Ability to work under pressure and deliver on time
Proactive, adaptive, independent and self-managing with proven capability to lead a project initiative
Effectively adapt to necessary changes in work requirements, roles and responsibilities

Nice To Haves

Bachelor’s degree in STEM or related field, or equivalent experience
Proficiency in Unix, SQL, Scripting, and Python
Exposure to and/or support of cloud-based technology solutions
Experience using AI for automating and streamlining daily tasks
Exposure to monitoring tools such as Geneos, Dynatrace, Grafana, and Splunk
Experience or understanding of financial markets and trading systems would be beneficial

Responsibilities

Monitors, manages, and optimizes the production application environment to ensure applications are prepared and accessible for Business, Operations, and Clients
Collaborates with teams and individuals across Technology, Business, and Operations to proactively resolve issues, drive improvements, and enhance efficiency
Works closely with team members across Prime Financial Services to drive automation and implement innovative solutions that improve service delivery and reduce manual tasks for the Production Management Team
Communicates effectively with stakeholders to address challenges and provide timely updates
Develops and maintain strong working relationships with the business and aligned application and infrastructure support teams to enhance service delivery