Technology Support III - Application Support - Unix, SQL

JPMorgan Chase & Co.•Houston, TX

About The Position

Propel operational success with your expertise in technology support and a commitment to continuous improvement. As a Technology Support III team member in the Equities Market Production organization, you will ensure the operational stability, availability, and performance of our production application flows. Encourage a culture of continuous improvement as you troubleshoot, maintain, identify, escalate, and resolve production service interruptions for all internally and externally developed systems, leading to a seamless user experience.

Requirements

3+ years of experience or equivalent expertise troubleshooting, resolving, and maintaining information technology services
Demonstrated knowledge of applications or infrastructure in a large-scale technology environment both on premises and public cloud
Experience in observability and monitoring tools and techniques
Exposure to processes in scope of the Information Technology Infrastructure Library (ITIL) framework
Undergraduate degree in a numerate subject (e.g. mathematics, engineering, computing science)
Experience with Control M and Autosys Scheduler
Experience developing and supporting applications built on Python, Java, or .NET framework
Experience with relational databases and ability to write complex SQL queries
Experience working with UNIX/Linux platforms - Red Hat Enterprise Linux (RHEL)
Proficiency with incident and problem management best practices including resource coordination, stakeholder communication, root cause analysis, and incident post mortems

Nice To Haves

Working knowledge of public cloud
Demonstrated knowledge of Networking/Infrastructure
Experience with KDB or other non-SQL databases
Experience supporting public/private cloud-based, Java, or e-commerce applications a plus
AWS certifications preferred (Cloud Practitioner, Architect, and/or Developer Associate)
Working knowledge of Grafana and Tableau is a plus

Responsibilities

Provides end-to-end application or infrastructure service delivery to enable successful business operations of the firm
Supports the day-to-day maintenance of the firm’s systems to ensure operational stability and availability
Assist in the monitoring of production environments for anomalies and address issues utilizing standard observability tools
Identify issues for escalation and communication, and provide solutions to the business and technology stakeholders
Analyze complex situations and trends to anticipate and solve incident, problem, and change management in support of full stack technology systems, applications, or infrastructure
Monitors trading application stack and critical batch processing to ensure operational stability
Engages regularly with business client services, infrastructure, and other stakeholders of supported applications
Resolves day-to-day issues impacting the application stack, acting as the first point of contact for Technology and Business
Creates, continuously improves, and maintains real-time monitoring dashboards for system operability and performance
Manages the on-boarding of new businesses, clients, and applications to the team’s portfolio
Support on late night and weekends shifts on rotational basis