Technology Support II - Application Support / Production Support

JPMorgan Chase & Co. • Chicago, IL

1d

About The Position

As a Technology Support II team member within the Corporate and Investment Bank, Payments Technology Team, you will play a vital role in ensuring the operational stability, availability, and performance of our production application flows. Your efforts in troubleshooting, maintaining, identifying, escalating, and resolving production service interruptions for all internally and externally developed systems support a seamless user experience and a culture of continuous improvement. You will apply your expertise to provide Application support and help establish Site Reliability best practices for critical Payment systems built on modern technology stack as we embrace cloud transformation.

Requirements

• Formal training or certification on software engineering concepts and 3+ years of experience or equivalent expertise troubleshooting, resolving, and maintaining information technology services.
• Hands on experience in Production Support and Application support with experience with coding with Java
• Knowledge of scripting languages such as Python, Bash, or PowerShell.
• Demonstrated knowledge of applications or infrastructure in a large-scale technology environment both on premises and public cloud, with specific experience in public cloud AWS. Including proficiency in AWS services such as EC2, S3, RDS, Lambda, VPC, CloudFormation, etc.
• Experience in observability and monitoring tools and techniques.
• Experience with monitoring and logging tools like CloudWatch, AWS X-Ray, and third-party solutions.
• Understanding of networking concepts, including DNS, TCP/IP, VPN, and load balancing.
• Familiarity with DevOps practices and tools like Jenkins, Docker, Kubernetes, and CI/CD pipelines.
• Experience with database management and SQL.

Nice To Haves

• Knowledge of one or more general purpose programming languages or automation scripting

Responsibilities

• Analyze and troubleshoot production application flows to ensure end-to-end application or infrastructure service delivery supporting the business operations of the firm
• Improve operational stability and availability through participation in problem management
• Monitor production environments for anomalies and address issues utilizing standard observability tools
• Assist in the escalation and communication of issues and solutions to the business and technology stakeholders
• Identify trends and assist in the management of incidents, problems, and changes in support of full stack technology systems, applications, or infrastructure

Benefits

• We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location.
• Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions.
• We also offer a range of benefits and programs to meet employee needs, based on eligibility.
• These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more.
• Additional details about total compensation and benefits will be provided during the hiring process.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed
• Number of Employees: 5,001-10,000 employees