Technology Solutions Specialist

Grow Early Learning Corp•Raleigh, NC

12h•$56,000 - $62,000•Onsite

About The Position

This role is ideal for an IT generalist with strong troubleshooting skills, a passion for customer service and managing the Service Desk queues with a focus on documentation with troubleshooting steps and timely resolution times.

Requirements

Ability to communicate, receive, and transfer written, oral, and electronic information effectively.
Strong customer service, technical, documentation and troubleshooting skills.
Experience with Windows 10, MS Office 365 troubleshooting.
Ability to work under stressful conditions with multiple deadlines.
Experience working in a primarily Windows enterprise.
Capable of managing multiple tasks with minimal supervision.
Strong skills in Windows 11, Microsoft 365 Admin, and enterprise IT environments.
Excellent communication, documentation, and multitasking abilities are essential, along with a willingness to travel in and/or out of state.

Nice To Haves

Bachelor’s degree in Information Technology, Business Adminstration or a related field and 1 year of experience working in a technical support role.

Responsibilities

Maintaining and deploying technology inventory, supporting Microsoft Teams Phone System and Office 365 tools.
Resolving service desk requests, and developing user guides and training documentation while delivering proactive support initiatives.
Respond to incoming calls, emails, and support requests.
Troubleshoot hardware, software (installs, upgrades, and functionality), networks, printers, and mobile devices.
Analyze, organize, file and distribute information.
Apply IT to solve business problems.